Analyst(s): Keith Kirkpatrick
Publication Date: October 15, 2024
Kyndryl has unveiled new services designed to accelerate the adoption of Copilot for Microsoft 365, focusing on high-impact AI use cases, data services, and continuous improvement reporting. The company’s long-standing partnership with Microsoft aims to empower businesses to enhance decision-making and streamline operations through tailored AI solutions. Kyndryl’s approach provides organizations with the expertise needed to implement AI confidently and at scale.
What is Covered in this Article:
- Overview of Kyndryl’s new AI services for Microsoft 365 Copilot
- Business benefits of AI adoption in the workplace
- Kyndryl and Microsoft’s strategic partnership
- Impact of AI on decision-making, productivity, and operations
- Future outlook on AI-powered workplace solutions
The News: Kyndryl has introduced a new set of services to accelerate the deployment of AI-powered workplace tools for Microsoft 365’s Copilot. These services are designed to help organizations build high-impact AI use cases that align with their business goals while improving operational efficiency and decision-making. With expertise in deploying enterprise AI services, Kyndryl’s consultative approach focuses on maximizing business outcomes and ensuring smooth AI adoption. Kyndryl’s collaboration with Microsoft continues to evolve, tapping into new AI and data modernization opportunities for enterprise clients.
Kyndryl Launches Services to Accelerate AI Adoption for Microsoft 365 Copilot
Analyst Take: Kyndryl’s expansion into AI services for Copilot is a strategic move capitalizing on its expertise in managing IT infrastructure and its long-standing relationship with Microsoft. By focusing on customizable AI solutions tailored to individual business needs, Kyndryl is positioning itself as a critical player in the growing AI-powered workplace market. Its consultative and data-driven approach allows organizations to seamlessly integrate AI into their workflows, driving meaningful business results. As AI adoption becomes more integral to digital transformation, Kyndryl’s services provide a necessary bridge for enterprises looking to scale their AI investments while ensuring security and compliance.
Overview of the New Services
Kyndryl’s newly launched services are tailored around Copilot for Microsoft 365, a generative AI tool designed to streamline operations, enhance decision-making, and transform workplace productivity. Building on its extensive experience with enterprise AI deployments, Kyndryl aims to help organizations create high-impact AI use cases specific to their business needs. The services focus on four key areas:
- Data Services – Capabilities that integrate with Microsoft Purview, enhancing data governance, compliance, and security while ensuring data extensibility and usability in AI models.
- User Interface (UI) Design – Optimized interfaces to simplify AI interactions for users, ensuring a smooth and intuitive experience with Microsoft 365’s Copilot.
- Continuous Improvement Reporting – Tools for monitoring AI performance and continuously improving AI-driven processes, allowing organizations to track the value derived from their AI deployments.
These services are designed with flexibility, allowing them to be customized to meet individual clients’ specific AI strategies and goals. From advisory to ongoing IT support, Kyndryl Consult experts work directly with customers, enabling them to adopt AI solutions that align with their long-term business outcomes.
Empowering Businesses with AI
AI adoption in the workplace presents both opportunities and challenges, particularly when it comes to ensuring that technology investments deliver real value. Kyndryl’s new services address this by offering a Copilot Value Discovery Workshop, where organizations can explore the AI capabilities of Copilot for Microsoft 365. The workshop helps customers identify technical skills and prerequisites, such as information governance and compliance requirements, to ensure a smooth AI implementation. By facilitating the exploration of AI use cases, the workshop helps businesses confirm the alignment of AI tools with their specific workflows and objectives.
The workshops are tailored for organizations seeking immediate and tangible benefits from AI-powered tools. Kyndryl’s consultative approach ensures that organizations have the expertise required to fully integrate AI into their operations, enhancing technology deployments’ operational efficiency and driving measurable business outcomes.
Kyndryl’s Legacy of Expertise and Collaboration with Microsoft
Kyndryl’s deep expertise in IT infrastructure and its collaboration with Microsoft has positioned it as a trusted advisor for enterprises looking to embrace AI. Microsoft was Kyndryl’s first global strategic alliance following its split from IBM in 2021, and the two companies have continued to collaborate on driving innovations in areas such as data modernization, AI, and governance. This partnership is pivotal in supporting the multi-billion-dollar revenue opportunities both companies see in AI adoption and workplace transformation.
Kyndryl’s new services draw upon the company’s transformation efforts, leveraging the knowledge from deploying Copilot for Microsoft 365 internally. According to a recent internal survey, 95% of Kyndryl’s users reported significant time savings—up to 20 minutes per day—in knowledge discovery processes alone. These time savings demonstrate the power of AI in reducing the time spent on repetitive tasks and enabling employees to focus on more strategic work.
By combining its internal AI insights with customer-focused consulting and technical support, Kyndryl offers a comprehensive approach to helping businesses implement AI and extract maximum value from it.
The Business Impact of AI-Powered Solutions
Kyndryl’s expanded services for Copilot for Microsoft 365 are designed to help businesses navigate the complexities of AI adoption while accelerating the deployment of transformative technologies. AI is reshaping the workplace in several ways:
- Enhanced Decision-Making – AI tools such as Copilot enable employees to make faster, more informed decisions by providing relevant data insights in real time. This can significantly reduce the time required to analyze data, allowing workers to focus on making strategic decisions rather than gathering information.
- Operational Efficiency – By automating routine tasks, AI allows employees to concentrate on more valuable, creative, and complex activities. This leads to higher productivity, reduced operational costs, and improved workplace satisfaction.
- Data-Driven Transformation – Kyndryl’s services leverage AI to align data services with business outcomes. The integration of Microsoft Purview ensures that data governance, compliance, and security are maintained, which is critical for organizations operating in heavily regulated industries.
- Continuous Improvement – AI systems evolve, becoming more efficient as they learn from data and user interactions. Kyndryl’s continuous improvement reporting tools ensure that businesses can track the performance of their AI deployments and make adjustments to enhance their value over time.
In addition to these benefits, AI-powered workplace solutions offer organizations a competitive edge by enabling them to innovate faster and respond to market changes more effectively. Automating routine tasks also reduces the risk of human error, further enhancing operational reliability.
AI and the Workplace
The launch of Kyndryl’s services is pivotal, as more organizations are investing in AI to stay competitive in a rapidly evolving business landscape. The global AI market is projected to grow, with significant investments in AI tools that enhance workplace productivity, automate processes, and improve decision-making capabilities.
As businesses seek to incorporate AI into their day-to-day operations, there will be a growing need for services such as those offered by Kyndryl to help them navigate the complexities of AI adoption. Kyndryl’s focus on delivering tailored AI solutions and managing complex IT environments positions it as a critical player in driving AI adoption across various industries.
In particular, Kyndryl’s partnership with Microsoft will ensure businesses access cutting-edge AI tools and technologies. The two companies’ ongoing collaboration will likely result in the development of new AI capabilities that drive even greater value for organizations in the years to come.
Looking Forward
Kyndryl’s newly launched services for Copilot for Microsoft 365 underscore the company’s commitment to helping businesses harness the power of AI to drive digital transformation. As AI continues to reshape the workplace, businesses that invest in AI-powered solutions will be better positioned to adapt to changing market dynamics and achieve long-term success. Kyndryl’s deep expertise and close collaboration with Microsoft make it a trusted partner for organizations looking to accelerate their AI adoption and leverage the full potential of Copilot for Microsoft 365.
That said, other consultancies are also addressing the market need for identifying and deploying AI use cases, including Accenture, IBM, Slalom, and others. Kyndryl must also remain aware of other competitors, such as Oracle, Salesforce, and ServiceNow, which are rolling out full platform solutions that promise the delivery of AI functionality out of the gate, drastically reducing time to value.
What to Watch:
- Competitors such as Accenture, Slalom, and IBM are also advancing AI adoption strategies.
- Emerging technologies in AI governance and compliance may impact service adoption.
- Cloud-native AI solutions could enhance or challenge Copilot’s integration.
- Enterprises focus on data security and flexibility, which will drive adoption decisions.
- Kyndryl’s ability to continuously improve AI services will determine its competitive edge.
See the complete press release of Kyndryl Launches Services to Speed Adoption of AI-Powered Workplace Solutions for Copilot for Microsoft 365 on the Kyndryl website.
Disclosure: The Futurum Group is a research and advisory firm that engages or has engaged in research, analysis, and advisory services with many technology companies, including those mentioned in this article. The author does not hold any equity positions with any company mentioned in this article.
Analysis and opinions expressed herein are specific to the analyst individually and data and other information that might have been provided for validation, not those of The Futurum Group as a whole.
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Author Information
Keith Kirkpatrick is Research Director, Enterprise Software & Digital Workflows for The Futurum Group. Keith has over 25 years of experience in research, marketing, and consulting-based fields.
He has authored in-depth reports and market forecast studies covering artificial intelligence, biometrics, data analytics, robotics, high performance computing, and quantum computing, with a specific focus on the use of these technologies within large enterprise organizations and SMBs. He has also established strong working relationships with the international technology vendor community and is a frequent speaker at industry conferences and events.
In his career as a financial and technology journalist he has written for national and trade publications, including BusinessWeek, CNBC.com, Investment Dealers’ Digest, The Red Herring, The Communications of the ACM, and Mobile Computing & Communications, among others.
He is a member of the Association of Independent Information Professionals (AIIP).
Keith holds dual Bachelor of Arts degrees in Magazine Journalism and Sociology from Syracuse University.
