The News: Copenhagen-based audio technology leader EPOS has revealed the expansion of its flagship enterprise headset range with the introduction of the IMPACT 700 and IMPACT 800 series. Announced at Integrated Systems Europe (ISE) 2024 in Barcelona, these new series are engineered to facilitate seamless communication across diverse business needs and work environments. Featuring cutting-edge EPOS BrainAdapt technology and options for Bluetooth, DECT, and Wired connectivity, EPOS sets a new benchmark in the enterprise technology market. The IMPACT 700 series caters specifically to contact center professionals, while the IMPACT 800 series is designed for open office environments. Further details are available on EPOS’s official announcement page.
EPOS Debuts IMPACT 700 and 800 at ISE 2024
Analyst Take: The unveiling of EPOS’s IMPACT 700 and 800 series represents a significant development in enterprise communication technology. These headsets are not just peripherals but are sophisticated tools designed to align with the cognitive processes of users, thereby promising to elevate workplace productivity and communication efficacy. The application of psychoacoustic research and AI technologies indicates EPOS’s commitment to addressing audio challenges that are inherent in modern workspaces. With a focus on reducing brain fatigue and improving performance, EPOS is positioning its IMPACT line as a critical component in the toolkit of business professionals worldwide.
Innovative Audio Technology Tailored to the Diverse Needs of the Today’s Workforce
EPOS has taken a leap forward by integrating its BrainAdapt technology across the new IMPACT series. This suite of technologies is grounded in extensive psychoacoustic research, aiming to optimize sound perception for the human brain, thus enhancing cognitive performance. It’s a thoughtful approach, as audio clarity and the reduction of listening effort are paramount in high-stress environments like contact centers and bustling open offices. The IMPACT 700 and 800 series are not just about clear communication; they’re about crafting a soundscape that promotes mental acuity and prolonged focus.
The IMPACT 700 series, with its lightweight design and triple-microphone setup, provides crystal-clear call quality for contact center professionals. In addition, the IMPACT 800 series leverages adaptive ANC and AI-driven voice-pickup to cut through open-office noise, enhancing verbal clarity. This targeted product differentiation showcases EPOS’s dedication to providing specialized solutions across various work scenarios.
Meeting and Exceeding Market Expectations with the Full IMPACT Portfolio
With the IMPACT 1000 and 5000 series already setting high standards, the addition of the 700 and 800 series rounds out an impressive portfolio that addresses the entire spectrum of enterprise communication needs. By incorporating features like Microsoft Teams certification and secure DECT communication, EPOS not only aligns with current market trends but anticipates future shifts in the unified communications landscape. This foresight positions EPOS as a forward-thinking player in the realm of workplace collaboration.
The Path Forward with EPOS
The enterprise headset market is witnessing a pivotal transition with EPOS’s expanded IMPACT line, and the future looks promising. The focus on cognitive well-being is timely, as businesses increasingly recognize the importance of mental health alongside productivity. Challenges may arise as competitors strive to match these innovations, and EPOS will need to ensure continuous improvement and adaptation to stay ahead. However, the company’s current trajectory suggests that it will continue to be a major influence in setting new standards for audio solutions in professional settings.
Disclosure: The Futurum Group is a research and advisory firm that engages or has engaged in research, analysis, and advisory services with many technology companies, including those mentioned in this article. The author does not hold any equity positions with any company mentioned in this article.
Analysis and opinions expressed herein are specific to the analyst individually and data and other information that might have been provided for validation, not those of The Futurum Group as a whole.
Other Insights from The Futurum Group:
EPOS Announces Release of the IMPACT 1000, a New Headset Designed to Reduce Brain Fatigue
Zoom Announces Expansion of Zoom IQ, a Smart Companion, at Enterprise Connect 2023
Image Credit: EPOS
Author Information
As Practice Lead - Workplace Collaboration, Craig focuses on developing research, publications and insights that clarify how the workforce, the workplace, and the workflows enable group collaboration and communication. He provides research and analysis related to market sizing and forecasts, product and service evaluations, market trends, and end-user and buyer expectations. In addition to following the technology, Craig also studies the human elements of work - organizing his findings into the workforce, the workplace, and the workflows – and charting how these variables influence technologies and business strategies.
Prior to joining Wainhouse, now a part of The Futurum Group, Craig brings twenty years of experience in leadership roles related to P&L management, product development, strategic planning, and business development of security, SaaS, and unified communication offerings. Craig's experience includes positions at Poly, Dell, Microsoft, and IBM.
Craig holds a Master of Business Administration from the Texas McCombs School of Business as well as a Bachelor of Science in Business Administration from Tulane University.
