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Insight Type: Market Coverage

Databricks’ MosaicML Acquisition, LakehouseIQ Launch, Data + AI Summit Show Gen AI Savvy
July 11, 2023

Databricks’ MosaicML Acquisition, LakehouseIQ Launch, Data + AI Summit Show Gen AI Savvy

Mark Beccue, Research Director at The Futurum Group examines Databricks’ recent generative AI announcements. The piece explores how through a series of strategic moves and through its storytelling at their...
SurveyMonkey’s State of CX Report Reveals Customer Feedback Is a Priority for CX Teams in 2023
July 11, 2023

SurveyMonkey’s State of CX Report Reveals Customer Feedback Is a Priority for CX Teams in 2023

Sherril Hanson, Senior Analyst at The Futurum Group covers SurveyMonkey’s research data on the disconnect between CX professionals and customers, challenges in customer feedback programs, and what companies need to...
Study Generative AI Is Most Helpful to Less-Skilled Contact Center Workers
July 10, 2023

Study: Generative AI Is Most Helpful to Less-Skilled Contact Center Workers

Keith Kirkpatrick, Research Director at The Futurum Group, covers the results of an MIT Sloan/Stanford University study that found generative AI is most helpful to less-skilled contact center workers, and...
Amdocs Announces a Telecom-Specific Generative AI Framework
July 10, 2023

Amdocs Announces a Telecom-Specific Generative AI Framework

Keith Kirkpatrick, Research Director at The Futurum Group, covers Amdocs’ announcement of amAIz, its generative AI solution, and discusses how grounding open AI models with telecommunications-specific expertise and experience can...
NetApp BlueXP Boosts Cyber-Resiliency Capabilities
July 7, 2023

NetApp BlueXP Boosts Cyber-Resiliency Capabilities

Mitch Lewis, Research Analyst at The Futurum Group, assesses new data protection and cyber-resiliency focused updates to NetApp’s BlueXP multi-cloud data management platform....
Cisco Eyes Perfect Network Assurance Vision with Accedian and SamKnows Acquisitions
July 7, 2023

Cisco Eyes Perfect Network Assurance Vision with Accedian and SamKnows Acquisitions

The Futurum Group’s Ron Westfall assesses why Cisco uplifts its end-to-end Network Assurance as well as Data Center and Provider Connectivity portfolio capabilities with the Accedian and SamKnows acquisitions. Now...
Webex Expands US Federal Government Contact Center and Calling Offerings
July 5, 2023

Webex Expands US Federal Government Contact Center and Calling Offerings

Keith Kirkpatrick, Research Director at The Futurum Group, covers Cisco’s announcement that Webex Contact Center for Government has gained FedRAMP authorization, and highlights the value of non-federal government agencies selecting...
Research Shows Field Service Management Technologies Positively Impact CX EX
July 3, 2023

Research Shows Field Service Management Technologies Positively Impact CX, EX


Sherril Hanson, Senior Analyst at The Futurum Group covers recently released research from IFS showing current telco challenges and some of the technologies that communication service providers plan on adopting...
BMC- Empowering Mainframe Data Management in the Hybrid Cloud Era
July 3, 2023

BMC: Empowering Mainframe Data Management in the Hybrid Cloud Era

The Futurum Group VP & Practice Leader Steven Dickens offers his take on the latest from BMC. BMC AMI Cloud is a portfolio that addresses the challenges of managing mainframe...

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