Insight Type: Market Coverage

Databricks' 2026 Partner Awards Reveal the Power Struggle for AI Services Dominance
June 17, 2026

Databricks’ 2026 Partner Awards Reveal the Power Struggle for AI Services Dominance

Databricks' 2026 Partner Awards highlight agentic AI as critical for enterprises, with 55% citing agent reliability as their top challenge as global partners shape successful AI deployments....
Agent Trust
June 16, 2026

Will Salesforce and Databricks Redefine AI Agent Trust or Deepen Platform Lock-In?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how Salesforce and Databricks are addressing enterprise demands for trustworthy AI agents while potentially deepening platform...
eTrigue’s New “Hyper-Personalization” Shows a New Level of AI in Channel Marketing—and the Enterprise Software Experience
June 16, 2026

eTrigue’s New “Hyper-Personalization” Shows a New Level of AI in Channel Marketing—and the Enterprise Software Experience

Futurum Research at The Futurum Group examines how eTrigue’s Insights Messaging uses generative AI to deliver “hyper-contextualized” one-to-one partner marketing at scale, signaling a broader shift in enterprise applications from...
Zendesk's Beams Acquisition Signals a New Battlefront in Agentic AI for Employee Service
June 16, 2026

Zendesk’s Beams Acquisition Signals a New Battlefront in Agentic AI for Employee Service

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, explores how Zendesk's acquisition of Beams signals a strategic pivot toward agentic AI-powered employee service management, positioning...
Will Salesforce's $3.6B Fin Deal Redefine the Agentic Enterprise Standard?
June 15, 2026

Will Salesforce’s $3.6B Fin Deal Redefine the Agentic Enterprise Standard?

Salesforce's $3.6B acquisition of Fin signals a major shift toward agentic enterprise solutions. The deal accelerates autonomous AI agents in customer service, raising stakes for competitors and redefining what AI-first...
The US Just Switched Off Anthropic’s Frontier Model: What Happens Next?
June 15, 2026

The US Just Switched Off Anthropic’s Frontier Model: What Happens Next?

Nick Patience, VP & Practice Lead at Futurum, examines the US export-control action that took two Anthropic models offline globally — and what it means for enterprise AI continuity planning...
Oracle's Outcome-Based Pricing Gambit: Rewriting the Rules of Cloud Economics
June 15, 2026

Oracle’s Outcome-Based Pricing Gambit: Rewriting the Rules of Cloud Economics

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Oracle's shift to outcome-based pricing and AI-driven commercial models reshapes enterprise cloud procurement and vendor economics in...
Americans Want AI to Cure Cancer, But Trust in AI Companies Is Near Rock Bottom
June 15, 2026

Americans Want AI to Cure Cancer, But Trust in AI Companies Is Near Rock Bottom

Anthropic's Public Record survey shows 48% of Americans hope AI will cure diseases like cancer, yet only 15% trust AI companies to make key decisions. With 64% fearing job loss,...
Will TCS and Anthropic’s Claude Partnership Set a New Standard for Regulated AI?
June 14, 2026

Will TCS and Anthropic’s Claude Partnership Set a New Standard for Regulated AI?

TCS and Anthropic's Claude partnership addresses enterprise demands for compliance and trust in regulated sectors, positioning Claude as a competitive alternative in financial services and healthcare....
Mercedes-Benz Korea’s Semantic Layer Shows Why AI Needs Trusted Business Logic
June 13, 2026

Mercedes-Benz Korea’s Semantic Layer Shows Why AI Needs Trusted Business Logic

Mercedes-Benz Korea leverages Databricks Unity Catalog to build an AI-ready semantic layer that unifies 500+ KPI definitions across BI and AI tools, demonstrating how trusted business logic drives enterprise AI...
Does the New MTEB Leaderboard Set a New Standard for Transparent AI Model Evaluation?
June 13, 2026

Does the New MTEB Leaderboard Set a New Standard for Transparent AI Model Evaluation?

Hugging Face launches an overhauled MTEB Leaderboard with significant speed improvements, granular filtering, and enhanced transparency. Enterprise AI leaders now have better tools to evaluate and compare foundation models beyond...
Agentic Intelligence
June 12, 2026

Can Zoho SalesIQ’s Agentic Intelligence Redefine Empathetic Customer Engagement?

Zoho SalesIQ's Zia Agents deliver autonomous, empathetic customer engagement at scale through Agentic Intelligence, now supporting Anthropic, Google AI, DeepSeek, and custom LLMs....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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