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Insight Type: Industry News

CX mergers, acquisitions, funding
Alex Gaw

M&A and Funding: Personio, CleverTap, Zoom, Salesforce, and Fulcrum

Acquired Companies Include Back, Leanplum, Solvvy, and Troops.ai
Boston Mutual customer experience department
Alex Gaw

Boston Mutual Announces New CX Department

New Department Will Create More Streamlined Customer Journey and Enhance CX Overall
Travel personalization
Sherril Hanson

Redpoint Global Finds Room for Improvement in Travel Personalization

Research Points to Customer Satisfaction Issues and Ineffective Personalization
customer insights product announcements
Sherril Hanson

New Products, Features Offered by Alida, InMoment, SMG, Qualtrics, Momentive

Enhancements to Insights and Feedback Solutions Continue to Roll Out at a Fast Pace
Customer experience research studies
Alex Gaw

New CX Research from Zeta Global, LiveVox, Gartner, Confluent, and Precisely

Reports Discuss CDPs, AI Adoption, CX Programs, Real-Time Data Streams, and CX Investments
Call center automation
Keith Kirkpatrick

ASAPP Launches AutoSummary Service API to Enable Automatic Call Center Functions

Automated Conversation Summaries and Analytics-Ready Data Input Can Help Agents Be More Productive
Customer feedback data
Sherril Hanson

Taming Customer Feedback Data into Insights and Action

Identifying Key Indicators from Customer Feedback that Will Move the Needle on Customer Satisfaction and Retention
Keith Kirkpatrick

The Impact of Vocal Tones on Persuasiveness

Recent Study Could Have Implications for How to Handle CX Interactions
CX customer wins and case studies
Alex Gaw

Customer Wins: HappyOrNot, Emplifi, Avtex Solutions, Satisfyd, and 3CLogic

Partnerships Prove Advantageous for Lexus Manila, Pleasure-Way, Georgia Technology Authority, Berry Companies, and Denny’s
Alchemer funding
Sherril Hanson

Alchemer Boosted by Significant KKR Investment

Private Equity Firm’s Majority Investment Will Accelerate Growth Across a Variety of Initiatives
Alex Gaw

Qualtrics Introduces Employee Experience ID and Employee Journey Analytics

The Additions Aim to Help Companies Achieve a Better Understanding of Customers
Oracle customer experience
Alex Gaw

Oracle Adds Customer Data Platform Functionality to Oracle Service

New Oracle Unity Integration Drives More Personalized Customer Service
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