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Insight Type: Industry News

Customer experience research studies
Alex Gaw

Latest Research from Idomoo, Mitto, Verint, LiveXchange, and Amperity

Topics Cover Video in Brand Communications, Banking CX, Speed and Ease of CX on Consumer Loyalty, GigCX Workers, and Customer Data Challenges and Consequences
Customer experience noise reduction
Keith Kirkpatrick

Reducing Noise to Elevate Voice Interaction CX

Multiple Measures for Mitigating Miscommunication and Misunderstanding
Customer insights and feedback
Sherril Hanson

Benefits of Insights & Feedback Technologies for End Users

The Need to Better Prioritize Initiatives and Identify Customer Churn Is a Driver for Technology Adoption
Retail customer experience
Keith Kirkpatrick

Managing In-Store Ambience to Support Good CX

Environmental Factors Like Temperature, Humidity, Scent, and More Affect Shoppers and Employees
Employee experience research studies and surveys
Sherril Hanson

New EX-Related Research from Ceridian, Genpact, Freshworks, and Legion

Focus Areas Include Digital Employee Experience and Technologies, Hourly Workforce Trends, and Expanded Benefits
Employee experience Workvivo funding round
Alex Gaw

EX Platform Provider Workvivo Raises $22 Million in New Funding Round

Fresh Capital Infusion Will Fuel Next Product Journey Stages
DXC deal with Manchester United
Alex Gaw

DXC Technology Signs Major Deal with Manchester United

The Virginia-Based IT Firm Will Be the Preeminent UK Football Club’s Digital Partner
Customer experience during disasters and emergencies
Keith Kirkpatrick

Managing CX During Disasters and Emergencies

Mapping Out Plans for Handling Unexpected Scenarios Can Mitigate Their Effect on Operations and CX
Customer experience wins and case studies
Alex Gaw

Customer Wins for Genesys, MoEngage, Lexer, ISC-CX, and Qualtrics

CX Initiatives Benefit IHCL, PassTo, Cotton On Group, Shell, and A Slew of Qualtrics Partners
Keith Kirkpatrick

The Customer Experience Software and Services Market Will Reach $120 Billion Worldwide by 2026

Top Five Industry Sectors for CX Include Telecommunications, Healthcare, Financial Services, Retail, and Government
New employee experience products
Sherril Hanson

New EX Products & Enhancements: Benevity, Motivosity, Submittable, Others

ERGs, Analytics, Volunteering, and Employee Recognition Are Focus Areas
Customer experience mergers, acquisitions, and funding
Alex Gaw

M&A and Funding: Sitel Group, Webhelp, Enghouse, and LeadSquared

Acquired Companies Include Majorel Group, Grupo Services, and Competella
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