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Insight Type: Industry News

Travel and hospitality employee experience
Sherril Hanson

Travel & Hospitality Still Struggling with Labor Gap

Employee Experience Technologies Can Help with Recruitment and Retention
Action and empathy in customer insights and feedback
Sherril Hanson

Inability to Move Beyond Data Collection Hinders Customer Experience

Communication and Action are Key to Positive Customer Relationships
Customer Experience Technology Guide
Keith Kirkpatrick

Demystifying the CX Technology Stack

Dash Network’s Inaugural CX Technology Guide Examines the Function and Fit of a Range of Technology Elements and Best Practices
Customer experience research studies
Alex Gaw

New Research from Five9, West Monroe, Equisoft, TechSee, and UJET

Topics Include New Contact Center Emphasis, Life Insurers and Manual Processes, and More
Customer insights and feedback product announcements
Sherril Hanson

Momentive, Conductrics, and Reputation Announce Enhancements and Integrations

New Enhancements Focus on Surveying, Data Integration, and Social Listening
Customer data and analytics
Alex Gaw

New CMO Council-GfK Report: Marketers Lack Confidence in Their Own Data

Report Calls on Marketing Leaders to Master High-Velocity Data Marketing
Forsta acquires HelloIgnite customer experience crowdsourcing
Sherril Hanson

Forsta Acquires HelloIgnite, Adding Crowdsourcing to its Experience Offerings

Crowdsourcing Enhances Employee Engagement and Company Innovation
CX customer wins and case studies
Alex Gaw

Customer Wins for Medallia, ASAPP, NICE, SIS, and RingCentral

Benefiting Partners Include Uncommon James, Tandia, Scope, LONG Building Tech, and Ryder
Supporting live agents telecommunications
Keith Kirkpatrick

Supporting Live Agents with Robust Technology Is Still Key to Enabling Excellent CX

Amdocs Customer Engagement Solution for CSPs Benefits Both Contact Center and Retail Store Workers and Customers
Digital employee experience
Sherril Hanson

Digital Experience, AI, and Automation Are Critical to the Overall Employee Experience

Employers Need to Optimize Employees’ Journeys with Technology Touchpoints
Customer experience acquisitions and funding
Alex Gaw

mParticle Buys Vidora; New Funding for Aisera and CleverTap

Also: RAIT Acquires Majority Stake in Synopticom; Sverica Invests in Omeda
Qualtrics customer wins and case studies
Alex Gaw

Leading Organizations Chose Qualtrics in Q2, Aiming for Enhanced Experiences

Organizations Were in Education, Healthcare, Customer Care, Finance, and Human Resources
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