Insight Type: Industry News

CX customer wins and case studies
October 3, 2022

Customer Wins for 1E, Unisys, Nextiva, Contentsquare, MoEngage, and Reltio

Customer insights and feedback product launches and partnerships
September 28, 2022

Khoros, Medallia, Netigate, Qualtrics, and Others Announce Products, Partnerships

InMoment Appoints John Lewis as New CEO
September 28, 2022

InMoment Appoints John Lewis as New CEO

Candidate experience
September 27, 2022

Candidate Experience Is an Important Pre-Employee Experience

CX mergers acquisitions and funding
September 27, 2022

Sitel Ends Merger Talks with Majorel, Plus Other M&A and Funding News

CX customer wins and case studies
September 26, 2022

Customer Wins for Agillic and Tealium, eGain, MoEngage, Talkdesk, and 8×8

Microsoft Viva product enhancements
September 26, 2022

Microsoft Announces Major Viva Enhancements and Work Trend Research

CX surveys and research studies
September 26, 2022

New Research from Hero Digital, Zendesk, ActiveCampaign, Calabria, and Protocol

Travel and hospitality customer experience
September 23, 2022

Realistic CX Expectations Are Key to Return to Travel

Gaps in CX program implementations
September 23, 2022

CallMiner Report: Firms Are Unable to Spur Stronger CX for Various Reasons

CX customer wins and case studies
September 23, 2022

New Customer Wins for LivePerson, Vonage, Qualtrics, SugarCRM, and Tata CS

HR Technology Conference announcements
September 22, 2022

HR Tech Conference Yields a Variety of Announcements

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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