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Insight Type: Industry News

CDP product announcements
Sherril Hanson

Customer Data Platforms News from Lytics, mParticle, Treasure Data, and Twilio

Connecting Data and Expanding Sources are Focus Areas of Recent Product and Integration Announcements
Employee Experience trends report
Sherril Hanson

Qualtrics Releases Employee Experience Trends Report

Stability, Work-Life Balance, Inefficient Processes, and Shared Values Are Topics of Concern
Salesforce patient experience
Alex Gaw

Salesforce Unveils Patient 360 for Health innovations for More Efficient Patient Care

The New Platform Offers Healthcare Automation and Personalized Intelligence
Employee Experience product announcements
Sherril Hanson

EX Announcements from Betterworks, Qualtrics, Quantum Workplace, and Others

Solutions for Employee Engagement, Learning, Feedback, and Turnover are Highlighted
Airline customer experience
Sherril Hanson

Airlines Work on Digital Transformation and the Wow Factor

Passengers Still Want the Basics – Simple and Smooth Travel
CX customer wins and case studies
Alex Gaw

Customer Wins for Medallia, Emplifi, Freshworks, NICE, and Amdocs

CX Initiatives Help Vitality, Currys, FinChoice, Penrith City Council, and XL Axiata
Keith Kirkpatrick

SugarCRM: Provide a Great CX to Drive Sales and Retention

Firm’s Analyst Day Provides Customers Opportunity to Discuss What Matters to Them
CX surveys and research studies
Alex Gaw

New Research from Qualtrics, Treasure Data, OvationCXM, Bazaarvoice, and Salesforce

Topics Include 2023 Consumer Trends, Overconfident Marketers, Business Onboarding with Banks, Fake Reviews, and Customer Service in India
Closing the loop on customer feedback
Sherril Hanson

“We Heard You”… Now What?

Closing the Feedback Loop with Communication and Action
Employee Experience research studies
Sherril Hanson

EX-Related Research from Workhuman, Compucom, Lattice, Qualtrics, and Others

Topics Include Technology, Recognition, Engagement, and Job Seeker Priorities
Frontline employee experience
Sherril Hanson

Focus Falls on Frontline Workers

Research Shows Areas of Concern; EX Case Studies Show Positive Results
CX acquisitions and funding news
Alex Gaw

New Company Owners: Thoma Bravo, Sunstone Partners, Centre Lane Partners, and Emplifi

Acquired: UserTesting, Monetate, and Pixel TurnTo. Also: Lara AI and Tagado Raise Funds
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