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Insight Type: Industry News

Employee experience surveys and research studies
Sherril Hanson

EX Research from Achievers, Aon, Mercer Marsh Benefits, REBA, Sage, and Workhuman

Topics Include Responses to Recession Fears, DE&I, ESG, HR Burnout, and 2023 Expectations
CX Innovators Tealium
Clint Wheelock
Clint Wheelock

CX Innovators: Heidi Bullock, Tealium

Creating More Personalized Customer Touchpoints Using Strategic Technology and Effective Business Processes
CX customer wins and case studies
Alex Gaw

Customer Wins for Google, Konnect Insights, Algolia, MoEngage, and Qualtrics

Partners Include Segra, Zomato, Harry Rosen, Chefaa, JobsForHer, Covenant Physician Partners, Intermountain Healthcare, and Shannon Medical Center
Customer Trust
Sherril Hanson

Maintaining and Building Customer Trust in the Face of an Economic Downturn

Techniques to Keep Customers Confident in their Brand Experience
CX surveys and research studies
Alex Gaw

New Research from Partnership for Public Service, Emplifi, Qualtrics, ISG, and IDC

Topics Include Government CX Budgets, 2023 as Year of Authenticity, and the Future of CX
CX Customer Wins and Case Studies
Alex Gaw

Customer Wins for SMG, Pisano, Talkdesk, IntelePeer, and Qualtrics

Partnerships Benefit Rubio’s, Coca-Cola, Wallbox, MidSouth Electric Co-op, and NTT Group
Presidential Management Agenda
Alex Gaw

Presidential Management Agenda Continues to Make Progress

Quarterly Update from the Biden Administration Asserts That Headway Is Being Made in All Three Priority Areas
CX Innovators eGain
Clint Wheelock
Clint Wheelock

CX Innovators: Ashu Roy, eGain

Harnessing Conversational AI and NLP to Enhance the Agent Experience and Improve Customer Satisfaction
CX Innovators - Bajaj Allianz
Clint Wheelock
Clint Wheelock

CX Innovators: KV Dipu, Bajaj Allianz

Reducing Friction in the Insurance Customer Journey through Strategic Technology Deployments
Employee Experience product announcements
Sherril Hanson

EX Announcements from Ceridian, Leapsome, LumApps, UKG, Culturro, MeBeBot, and LumApps

Coaching, Geographic Expansion, Data Security, and Technology Partnerships Are Focus Areas
CX acquisitions and funding news
Alex Gaw

Xref Buys Voice Project for Hire-to-Retire Solution; New Funding for CX Startups

Fresh Funds Obtained in New Funding Rounds for Frame AI, Popwork, Spiral, and Trully
Predictive Net Promoter Score
Sherril Hanson

Forsta Launches Predictive NPS

New pNPS Feature Designed to Foster a Deep Understanding of Customers, Even the Silent Ones
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