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Insight Type: Industry News

Mitel plans to acquire Unify
Alex Gaw

Mitel Enters Talks to Acquire Unify

Acquisition Would Significantly Expand Mitel’s Global UC Footprint
Labor statistics and employee experience
Sherril Hanson

Labor Statistics Point to Tight Employment Market

Employees Have Choices; Companies Cannot Afford to Neglect EX
CX surveys and research studies
Alex Gaw

New Research from ACSI, Simplr, Cyara, Conversica, and Emarsys

Topics Include Citizen Satisfaction, CX in the 2022 Holiday Season, Chatbots, and the Consumer-Retailer Divide
EisnerAmper survey on cybersecurity and CX
Keith Kirkpatrick

Corporate Leaders See External Hackers, Internal Staff Errors, as Top Cybersecurity Breach Causes

Increased Customer and Employee Friction May Be Necessary to Thwart Threats
TDCX Digital CX Center of Excellence
Alex Gaw

TDCX Launches New Digital CX Center of Excellence in Singapore

A New Investor Arm Is Also Set Up to Support the Center
CX Innovators - Marlene Kolodziej of Ricoh
Clint Wheelock
Clint Wheelock

CX Innovators: Dr. Marlene Kolodziej, Ricoh

Improving Customer Satisfaction and Operational Efficiency in the Age of Digital Transformation
Stronger employee experience by creating connections
Sherril Hanson

4 Strategies to Build Employee Connection for Positive EX and Retention

Providing Support Must Be Continued Throughout the Employee Journey
CX customer wins and case studies
Alex Gaw

Customer Wins: Google Cloud and Deloitte, UKG, Sprinklr, goHappy, and Medallia

Partnerships Formed with Kroger, TravelBrands, Ferrara Candy, Distinctive Living, and SelectBlinds
CX mergers and acquisitions
Alex Gaw

M&A News: Acquisitions by Ardian, Sprout Social, MessageGears, Thoma Bravo, and Invenna

Acquired Firms Include Assist Digital, Repustate, Swrve, UserTesting, and Human Inference
CX for local governments
Keith Kirkpatrick

Building Trust with Citizens Through Better CX

Local Municipalities Must Learn from Their Commercial Counterparts
InMoment CX platform enhancements
Sherril Hanson

InMoment Adds Several Enhancements to its XI Platform

Dash Research Interviews Sandeep Garg, InMoment’s Chief Product Officer
CX surveys and research studies
Alex Gaw

New Research from Zendesk, SML RFID, Incisiv and Toshiba, FullStory, and Cornerstone

Topics Covered Include Immersive CX, Inventory Challenges, Innovation, Customer Sentiment, and Employee Retention
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