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Insight Type: Industry News

Sherril Hanson

Litmus Announces Adobe Journey Optimizer Integration Streamlining Email Production, Testing

Integration enables seamless collaboration and real-time customer engagement insights ensuring email campaign success
Sherril Hanson

8×8 Delivers Industry-First Cloud Phone And Contact Center Solution For Multinational Organizations In Russia

Provides Highest Quality of Service and Reliability for Users in Russia; Global Reach Now Expands to 46 Countries and Territories, Including Japan and Puerto Rico
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Sue Marek

COVID-19 Forces Telecom Operators to Adapt Their Customer Service Operations

From touchless retail to remote customer service, telecom operators are evolving their CX tools to adapt to the ongoing demands of the pandemic
Sherril Hanson

Accenture to Acquire Experity to Scale its Experience and Commerce Platform Capabilities Across Latin America

Sherril Hanson

Forrester’s Singapore CX Index: For The First Time, Insurers Surpassed Banks In Delivering Better Customer Experiences

FWD maintains its lead among insurers, while Citibank raises its performance to become a CX leader in multichannel banking
Sherril Hanson

MÖBIUS JOINS THE ALIDA PARTNER NETWORK TO ELEVATE CUSTOMER EXPERIENCES IN EUROPE

Partnership will help brands create enhanced customer experiences through listening and acting on customer feedback
Keith Kirkpatrick

The Power of Personalization in CX

Keith Kirkpatrick

Understanding the CX Metrics that Matter

Alex Gaw

ASAPP Report: Why Turnover of US Contact Center Agents Is So High

Up to 40% of Agents Leave Their Jobs Each Year, Impacting CX
Sherril Hanson

Creatio Expands its Presence in Australia, Partners with LowCodeLabs to Double Down on Growth in the Region

Sherril Hanson

Merkle’s Latest 2021 Customer Engagement Report Focuses on Operationalizing Data to Power Next-Level Experiences

Merkle’s Latest 2021 Customer Engagement Report Focuses on Operationalizing Data to Power Next-Level Experiences
Sherril Hanson

MAX Burgers Serves Up mParticle as its Customer Data Platform

Popular Quick Service Restaurant to evolve personalization and improve customer experience.
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