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Insight Type: Industry News

Sherril Hanson

HubSpot Introduces a More Customizable, More Connected, More Customer-Centric CRM Platform at INBOUND 2021

Sherril Hanson

Treasure Data Announces New Vision Beyond Marketing with Launch of ‘CDP for Service’

Shaping the Future of Customer-Centricity, New Solution Powers Exceptional Customer Experiences for the Digital and Privacy-First Era
Sherril Hanson

Braze Unveils New Tools and Expands Partnerships to Help Brands Activate First-Party Data This Holiday Season and Beyond

Sherril Hanson

OpenText Showcases Latest Experience Platform Innovations at Google Cloud Next ‘21

New product and cloud services empower greater personalization at scale
Sherril Hanson

urLive Launches Customer Engagement Platform to Transform the Online Customer Experience

New service provides online customers with one-click video access to a brand’s sales and support agents.
Sherril Hanson

Zeta Appoints Matthew Mobley as EVP Technology Strategy

Alex Gaw

Businesses Are Better at Handling Customer Expectations Because of Pandemic, Journal Says

Leaders Show How Business Response to Health Crisis Boosted the Bottom Line
Sherril Hanson

AiChat partners with Google to help retailers engage shoppers with Business Messages Chatbots

Brands can transform customer care by routing inquiries to messaging conversations that agents can manage on AiChat’s unified messaging platform.
Sherril Hanson

Yellow.ai Commended by Frost & Sullivan for Enhancing Customer and Employee Experiences with Its Conversational AI

Yellow.ai’s platform offers seamless interoperability across multiple use-cases, languages, and communication channels
Sherril Hanson

Quadient’s Cloud-based Customer Journey Mapping Named Leader by Independent Research Firm

Sherril Hanson

Forrester’s Malaysia 2021 Customer Experience Index Shows Lack of Differentiation Among Banks

Ranks customer experience of seven Malaysian multichannel banks; reveals effect of CX on customer loyalty
Alex Gaw

CX Solutions Maker Genesys to Acquire Pointillist and Exceed.ai

Artificial Intelligence Capabilities Will Provide Boost to CX Initiatives
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