Login

Insight Type: Industry News

Sherril Hanson

Delta Airlines Rolling Out Personalized Digital Experience for Mobile Devices

Delta Sync Brings Together Exclusive Content, Access, and Offers to SkyMiles Members
Keith Kirkpatrick

Data Flexibility Drives Customer Targeting, Insights for The Washington Post

Case Study Provided by CDP Vendor ActionIQ Underscores Value of Partnership and Scalability
Sherril Hanson

Continuous EX Measurement Allows for Increased Ability to Make Positive Change

Cogito Launches EX Score, Predicting Agent Sentiment After Each Day
Keith Kirkpatrick

SugarCRM Enterprise Release Features New User Experience Improvements

Enterprise+ On-Premises Sales Automation Platforms Gets Upgraded UI, Capabilities, and Interfaces
CX customer wins and case studies
Alex Gaw

CX Customer Wins for SugarCRM, goHappy, Qualtrics, Doxim, and MoEngage

Partners Include Barnardos, First Watch, Shake Shack, TradeStation Securities, and GIG Gulf
Keith Kirkpatrick

Salesforce Introduces Generative AI-Enabled Version of Tableau

Tableau GPT Creates “Easy Button” for AI-Powered Analytics and Visualizations
Sherril Hanson

Google Cloud’s Generative AI Comes to UKG’s HCM Suites

Technology Will Support an Improved Employee Experience and Efficiencies
Keith Kirkpatrick

Zendesk Launches Conversational Commerce Capabilities

CX Platform Expands Partnerships with Meta and Shopify to Enable Businesses to Provide Support, Marketing, and Sales Activities within Messaging Conversations
Keith Kirkpatrick

SMB Customers Expect Fast Resolution and Digital Engagement Across Multiple Channels

Vonage Survey Illustrates That Consumers Have Similar Service Expectations for Digital Engagements, Regardless of Providers’ Size
Sherril Hanson

Journera Introduces TripSignals to Smooth Travel Customer Journeys

Customers Gain Improved Experiences; Travel Brands Have Monetization Opportunities
Keith Kirkpatrick

TTEC Holdings Announces Expanded Suite of Generative AI-Enabled CX Solutions

Generative AI Tools Will Help Support Live Agent Performance Improvement
Alex Gaw

Airship Launches No-Code App Experience Editor

App Editing Engine Creates App Experiences, Dispensing with Developer Support
Become a Client

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701

Linkedin Youtube Facebook

Welcome to The Futurum Group

Login to The Futurum Group
Login to Futurum Intelligence Platform
Login to Futurum Labs Research Library

Thank you, we received your request, a member of our team will be in contact with you.