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Category: Enterprise Software, & Digital Workflows

Alleviating customer experience pain points
Keith Kirkpatrick

Identifying and Responding to CX Pain Points

Training and Technology Should Be Used in Tandem to Improve CX
Craig Durr
Craig Durr

Lenovo’s ThinkSmart View Plus Expands Portfolio of Smart Collaboration Solutions with New, 27” Display that Runs Microsoft Teams Display

Craig Durr, senior analyst with Wainhouse Research, part of The Futurum Group family of companies, recaps Lenovo’s announcements at ISE 2023, including the unveiling of its new ThinkSmart View Plus, a standalone video conferencing system running Microsoft Teams Display, as well as updates from Google Meet, Cisco and Microsoft, and Jabra.
Daniel Root

ISE 2023 Wrap Up: The Year of the 21:9 Aspect Ratio Displays

Daniel Root, senior analyst with Wainhouse Research, part of The Futurum Group family of companies, covers the recent ISE announcements of 21:9 aspect ratio large format displays, how and where to deploy, as well as insights on early movers within the space.
Avaya Chapter 11 Bankruptcy
Sherril Hanson

Avaya Files for Chapter 11 Bankruptcy

The Move Is Positioned as Short Term, Minimally Disruptive, and Necessary for Continued Product Investment
Shelly Kramer

Kyndryl and Nokia Extend and Expand Their Global Network and Edge Computing Partnership

Futurum principal analyst Shelly Kramer explores how Kyndryl and Nokia’s expanded partnership will benefit enterprises increasingly looking at private networks and edge computing to help them solve complex connectivity issues.
Freshworks-Meta partnership for conversational AI bots
Alex Gaw

Freshworks and Meta Team Up in Major Initiative to Help Lift CX

Conversational AI Bots from Freshworks and Meta Messaging Apps Are Involved
Daniel Newman

Zoho Trident

The Six Five team discusses Zoho Trident.
Steve Vonder Haar

Eye on Business Video with Neal Stanton, Vice President of Alliances at Vbrick

On this episode of “Eye on Business Video,” host Steve Vonder Haar is joined by Neal Stanton, Senior Vice President of Alliances at Vbrick, for a conversation on the evolving role of networking infrastructure used to distribute one-to-many video behind the corporate firewall.
Shelly Kramer

Zoho Workplace Unveils Trident, a UC-focused Desktop App, Along With Updates to its Workplace Suite

Futurum principal analyst Shelly Kramer covers Zoho’s launch of Zoho Trident, a desktop app designed to be a unified comms platform, along with other enhancements to the Zoho Workplace suite and some compelling news on pricing.
Ron Westfall

Ericsson, Intel, and Microsoft Form Laptop Network Slicing Power Trio

Futurum’s Ron Westfall explores why the Ericsson, Intel, and Microsoft demo of end-to-end SA network slicing capabilities on a Windows laptop provides the trio critical sales and marketing momentum in the lead up to MWC 2023 and incentivizes CSPs to confidently accelerate their 5G SA network expansion and broaden their 5G monetization ambitions.
TDCX Digital CX Center of Excellence
Alex Gaw

TDCX Launches New Digital CX Center of Excellence in Singapore

A New Investor Arm Is Also Set Up to Support the Center
Sean Spradling

Logitech and Steelcase Reveal Project Ghost for More Personal Communications

Sean Spradling, senior analyst at Wainhouse, part of The Futurum Group family of companies, covers news out of ISE 2023 this week in Barcelona from Logitech and Steelcase launching Project Ghost, a new video conferencing device intended to allow for more personal conversations and connections than the traditional video meeting services. Spradling explores the nuances of the Project Ghost solution, as well as the differentiators between Project Ghost and Google’s Starline.
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