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Category: Enterprise Software & Digital Workflows

Oracle Cloud Infrastructure Joins VMware Cloud Universal Program
August 24, 2023

Oracle Cloud Infrastructure Joins VMware Cloud Universal Program

The Futurum Group's Steven Dickens shares insights on the most recent announcements from Oracle and VMware. Oracle Cloud Infrastructure (OCI) has strengthened its partnership with VMware by joining the VMware...
Groq Chooses Samsung Over TSMC and IFS
August 22, 2023

Groq Chooses Samsung Over TSMC and IFS

The Six Five Team discusses Groq's decision to do its manufacturing and to partner with Samsung over TSMC and IFS....
Zoom Revenue for Q2 Hits $1.14 Billion, Up 3.6% YoY, Beating Estimates
August 22, 2023

Zoom Revenue for Q2 Hits $1.14 Billion, Up 3.6% YoY, Beating Estimates

Todd R. Weiss and Craig Durr, analysts at The Futurum Group, share their insights as video conferencing, cloud contact center, and collaboration vendor Zoom reported that its Q2 FY2024 revenue...
Craig Durr
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Salesforce Announces Field Service GPT for Field Service Workers
August 22, 2023

Salesforce Announces Field Service GPT for Field Service Workers

Keith Kirkpatrick, Research Director at The Futurum Group covers Salesforce’s forthcoming Field Service GPT offering, and discusses how generative AI is a natural fit for workers who may only have...
OpenText Aviator Delivers Generative AI Use Cases Beyond CX
August 18, 2023

OpenText Aviator Delivers Generative AI Use Cases Beyond CX

Keith Kirkpatrick, Research Director at The Futurum Group covers the release of OpenText Aviator, the company’s generative AI product suite, and discusses how the focus on back-office use cases will...
August 17, 2023

Voiceitt Launches Accessible and Inclusive Voice-Enabled Experience App

Keith Kirkpatrick, Research Director at The Futurum Group covers Voiceitt’s launch of its new application that will allow people with speech disabilities to easily communicate with others, and the possible...
Salesforce Announces Major Design Update to Slack Platform
August 17, 2023

Salesforce Announces Major Design Update to Slack Platform

Keith Kirkpatrick, Research Director at The Futurum Group covers the launch of Slack’s major user interface redesign, and discusses why this is good for Slack and its users....
Meta and Zoom Collaborate on Meta Horizon Workrooms Meeting Avatars
August 17, 2023

Meta and Zoom Collaborate on Meta Horizon Workrooms Meeting Avatars

Craig Durr, Senior Analyst at The Futurum Group, examines the collaboration of Meta and Zoom to test Meta Horizon Workrooms Zoom avatars in the workplace, including a discussion of the...
Craig Durr
CX Wins by Amdocs, Perficient, Tattle, Semos Cloud, and Calabrio
August 16, 2023

CX Wins by Amdocs, Perficient, Tattle, Semos Cloud, and Calabrio

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
RingCentral Introduces Intelligent Contact Center Solution RingCX
August 16, 2023

RingCentral Introduces Intelligent Contact Center Solution RingCX

Sherril Hanson, Senior Analyst at The Futurum Group shares her insights into RingCentral’s new native, intelligent contact center solution, RingCX....
Qualcomm’s Snapdragon Digital Chassis Will Power the 2025 Escalade IQ
August 16, 2023

Qualcomm’s Snapdragon Digital Chassis Will Power the 2025 Escalade IQ

Olivier Blanchard, Research Director at The Futurum Group, shares his insights on the significance of Cadillac’s decision to build the 2025 Cadillac Escalade IQ around Qualcomm’s Snapdragon Digital Chassis, and...
Olivier Blanchard
Global Telco AI Alliance and SK Telecom’s Anthropic Investment
August 16, 2023

Global Telco AI Alliance and SK Telecom’s Anthropic Investment

Mark Beccue, Research Director at The Futurum Group, examines the implications of SK Telecom’s investment in LLM provider Anthropic, in addition to its announcement together with other partners about the...

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