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Category: Enterprise Software & Digital Workflows

Copilot for Service Introduced by Microsoft
November 22, 2023

Copilot for Service Introduced by Microsoft

The Futurum Group’s Keith Kirkpatrick and Sherril Hanson share their thoughts on Microsoft’s Copilot for Service, which provides information and guidance to agents when and where they need it, and...
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Zoom Revenue Up 3.2% to $1.4 Billion in Q3, Beating Analyst Estimates
November 22, 2023

Zoom Revenue Up 3.2% to $1.4 Billion in Q3, Beating Analyst Estimates

Daniel Newman and Todd R. Weiss, analysts with The Futurum Group, share their insights as Zoom revenue is up 3.2% to $1.4 billion in Q3, beating estimates as the video...
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The Low-Code/No-Code Development Platform Market
November 21, 2023

Market Insight Report: The Low-Code/No-Code Development Platform Market

In our latest Market Insight Report, The Low-Code/No-Code Development Platform Market, we detail the top low-code/no-code development market drivers, discuss the core capabilities that should be embedded in any low-code...
More Than 50% of Workers Admit to Using Unapproved Generative AI Tools
November 21, 2023

More Than 50% of Workers Admit to Using Unapproved Generative AI Tools

Keith Kirkpatrick, Research Director at The Futurum Group, covers Salesforce’s survey of people using generative AI at work, and discusses the steps organizations should take to ensure safe, ethical, and...
SC23 Recap: VAST Data
November 21, 2023

SC23 Recap: VAST Data

Mitch Lewis, Research Analyst at The Futurum Group, shares his insights on VAST Data’s splashy presence at SC23 with announcements of cloud partnerships and a Data Platform strategy....
CX Research from Cloudera, Verint, Talkdesk, Stanford, and Kore.ai
November 21, 2023

CX Research from Cloudera, Verint, Talkdesk, Stanford, and Kore.ai

Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Cloudera, Verint, Talkdesk, Stanford University, and Kore.ai....
RingCentral Releases RingCentral Events
November 20, 2023

RingCentral Releases RingCentral Events

Craig Durr, Research Director at The Futurum Group, highlights RingCentral's strategic launch of RingCentral Events, its global events platform, as a major leap in event management....
Craig Durr
November 20, 2023

AI-First Contact Center Solution RingCX Now Generally Available

Sherril Hanson, Senior Analyst at The Futurum Group, shares her thoughts on the now generally available RingCentral’s RingCX solution, a native AI-first contact center solution that is powered by RingSenseAI....
IBM watsonx.governance Set for General Availability in December
November 20, 2023

IBM watsonx.governance Set for General Availability in December

Keith Kirkpatrick, Research Director at The Futurum Group, covers the anticipated general availability of watsonx.governance and explains why the platform’s features are essential to enterprises seeking to deploy LLMs and...
With Azure AI Studio, Microsoft Contends for Top Dev Platform
November 17, 2023

With Azure AI Studio, Microsoft Contends for Top Dev Platform

Mark Beccue, Research Director at The Futurum Group, examines how with Azure AI Studio, Microsoft contends for top dev platform....
Zoho Introduces Zoho Practice, a Developer Portal, and 230+ Extensions
November 17, 2023

Zoho Introduces Zoho Practice, a Developer Portal, and 230+ Extensions

Keith Kirkpatrick, Research Director at The Futurum Group, covers the launch of several Zoho finance-oriented products and enhancements and discusses how a single platform approach can help unlock more organizational...
Transforming Enterprise Skills: Udemy and Google Cloud Partnership
November 16, 2023

Transforming Enterprise Skills: Udemy and Google Cloud Partnership

The Futurum Group VP and Practice Leader Steven Dickens offers his take on the announcement of Udemy's strategic partnership with Google Cloud through the Google Cloud Endorsed Content Program, addressing...

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