Acquisition Solidifies Mitel’s Position as a Global Leader in Enterprise Unified Communications and Expands Its Reach Across Multiple Regions and Sectors
Craig Durr, Research Director at The Futurum Group, delves into Mitel's strategic acquisition of Atos Unify, highlighting its potential impact on the global UC landscape.
Two CX Providers Meld Capabilities To Provide Deeper Digital Experience Analysis
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into the InMoment and Contentsquare partnership that promises to provide more insights into customer behaviors.
The Acquisition Targets AI Bots That Will Fold Into Salesforce Service Cloud
The Futurum Group’s Keith Kirkpatrick and Sherril Hanson share their impressions of the Salesforce acquisition of Airkit.ai and discuss how the company’s bots might be integrated into Sales Cloud Einstein.
New Features Such as AI and Automation Are Required To Support Advanced Duties
Keith Kirkpatrick, Research Director at The Futurum Group, covers the SugarCRM State of CRM Survey results, and discusses how the results underscore the major trends occurring with CRM platforms, sales and marketing activities, and the CX market.
With AI Infused Into Windows 11 OS and Microsoft 365, Microsoft Introduces AI to the Widest Audience Yet
Mark Beccue, Research Director at The Futurum Group, examines whether Microsoft Copilot will be the AI inflection point, bringing AI capabilities to billions of Microsoft users.
With Amazon’s Investment in Anthropic, Cloud Players See LLMs as Big Customers
Mark Beccue, Research Director at The Futurum Group, examines how AWS, Microsoft, and Google Cloud are tying up LLMs and whether this development will affect the market.
Confidential Computing Collaboration Facilitates Steps Toward Zero Trust in Public Cloud Environments
Dave Raffo and Steven Dickens of The Futurum Group share insights about the Thales-Intel collaboration and how it can help push customers in highly regulated industries toward a zero trust architecture.
Teradata Announces Generative AI Capabilities for VantageCloud Lake
Randy Kerns, Senior Strategist at The Futurum Group, shares his insights on the recent Teradata addition of ask.ai, which brings generative AI capabilities to the VantageCloud Lake platform.
