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Category: Enterprise Software & Digital Workflows

Unlocking Value with AI: Opportunities for Retailers in 2024
January 19, 2024

Unlocking Value with AI: Opportunities for Retailers in 2024

Our latest Research Report, Unlocking Value with AI: Opportunities for Retailers in 2024, completed in partnership with Microsoft, covers retailer and consumer perceptions of how and where AI should be...
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Samsung SDS America Optimizes Cloud Spend Through Automation with IBM
January 19, 2024

Samsung SDS America Optimizes Cloud Spend Through Automation with IBM

On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead welcomes Ruth Sun, Global Managing Director from IBM and Prashant Vithlani, Cloud Business...
Intel and DigitalBridge Group Announce the Formation of Articul8
January 19, 2024

Intel and DigitalBridge Group Announce the Formation of Articul8

Keith Kirkpatrick, Research Director with The Futurum Group, covers the announcement of Articul8, a new enterprise-focused generative AI platform created by Intel and DigitalBridge, and discusses its potential for competing...
Google Announces New AI Powered Tech for Retailers
January 18, 2024

Google Announces New AI Powered Tech for Retailers

The Futurum Group’s Steven Dickens and Keith Kirkpatrick cover Google’s retail-focused announcements and discuss how these innovations will help retailers improve operations and their customers’ experiences....
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DTEN Innovates with Compact Video Conferencing for Small Spaces
January 18, 2024

DTEN Innovates with Compact Video Conferencing for Small Spaces

Craig Durr, Research Director at The Futurum Group, sees DTEN's new product as a game-changer for small-room conferencing....
Craig Durr
January 18, 2024

Zoom Enhances Hybrid Work with Visitor Management

Craig Durr, Research Director at The Futurum Group, highlights Zoom's Visitor Management as a significant game-changer in hybrid workplace efficiency and guest experience....
Craig Durr
Zendesk to Acquire AI-Driven Quality Management Platform Klaus
January 18, 2024

Zendesk to Acquire AI-Driven Quality Management Platform Klaus

Keith Kirkpatrick and Sherril Hanson of The Futurum Group provide insights into Zendesk’s announced acquisition of quality management platform provider Klaus, bringing the benefit of analytics on both human and...
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2023 Customer Experience Trends and a Look Ahead
January 18, 2024

2023 Customer Experience Trends and a Look Ahead

Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into 2023 customer experience trends as well as a look ahead at what to expect in 2024....
Accelerating Integration Modernization with Composable Development
January 18, 2024

Accelerating Integration Modernization with Composable Development

In our latest Research Brief, Accelerating Integration Modernization with Composable Development, completed in partnership with Tray.io, we cover the factors that contribute to a fragmented and constrained technology stack and...
AI in 2024: Insights, Ethics, and the Generative AI Revolution - Futurum Tech Webcast
January 17, 2024

AI in 2024: Insights, Ethics, and the Generative AI Revolution – Futurum Tech Webcast

The Futurum Group’s Daniel Newman is joined by Pega’s Peter van der Putten for a conversation on AI in 2024, including insights on ethics, governance and the hype around generative...
Enterprising Insights: Episode 8 – Predictions for 2024 in the Enterprise Software Market
January 17, 2024

Enterprising Insights: Episode 8 – Predictions for 2024 in the Enterprise Software Market

In this episode of Enterprising Insights, Futurum Group Research Director Keith Kirkpatrick discusses six predictions for the enterprise SaaS market, and how they will impact vendors and customers....
Intelligent Transformation: A Conversation with Tray.io - Futurum Tech Webcast
January 17, 2024

Intelligent Automation: A Conversation with Tray.io – Futurum Tech Webcast

The Futurum Group’s Daniel Newman is joined by Tray.io CEO and Co-Founder, Rich Waldron, to discuss the company’s mission to deliver the intelligent autonomous enterprise, enabling organizations to transform every...

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