Dave Raffo, Senior Analyst at The Futurum Group, dissects Lamina CTO Greg Diamos’ step-by-step account of how the startup built its LLM Superstation on AMD Instinct GPUs.
On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss Qualcomm Snapdragon Summit 2023, NVIDIA creating Arm-based SOC, and the latest earnings from Microsoft, Google, Intel and IBM.
Successful Partnerships Involve Freshpet, Arrivia, and Southwest Airlines
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives Emplifi, LiveVox, and Qualtrics.
AI Will Be Used to Reduce Contact Center Agent Burnout and Enhance Efficiency
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into Cisco Webex contact center-related announcements at WebexOne. AI will be used to reduce contact center agent burnout and enhance efficiency.
Companies Such as Southwest Airlines Are Using Qualtrics CrossXM to Support Frontline Workers
Sherril Hanson, Senior Analyst at The Futurum Group, interviews Dr. Ben Granger, chief workplace psychologist at Qualtrics, and shares insights into how Southwest Airlines is supporting frontline workers and the increased focus on this labor segment.
Strong AI and Execution Strategy Drive Results from Government, Transportation, and Education Markets
The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover ServiceNow’s Q3 2023 earnings and discuss how the company’s strong AI strategy and execution plan are delivering robust results to customers and investors.
In this episode of Enterprising Insights, The Futurum Group's Research Director Keith Kirkpatrick is joined by Clint Wheelock discuss low-code/no-code development platforms, and discuss the benefits, challenges, and key players in the market.
The AI-Driven Solution Helps to Quantify Burnout and Predict Churn
Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into Intradiem’s new agent attrition predictor that can help assess burnout and offer recommendations.
