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Category: Enterprise Software & Digital Workflows

Exploring AI-Driven Customer Service Innovations with Salesforce's Ryan Nichols and AWS's Randy Hand
April 2, 2024

Exploring AI-Driven Customer Service Innovations with Salesforce’s Ryan Nichols and AWS’s Randy Hand

Ryan Nichols, CPO at Salesforce, and Randy Hand, Head of Solution Architecture BDSI/SCV at AWS join Craig Durr to share their insights on transforming customer service through their partnership. This...
Twilio Launches Unified Profiles and Agent Copilot
April 2, 2024

Twilio Launches Unified Profiles and Agent Copilot

Keith Kirkpatrick, Research Director with The Futurum Group, covers Twilio’s announcement of Unified Profiles and Agent Copilot and discusses the potential value to organizations and the potential benefit to Twilio’s...
Adobe Focuses on Productivity and Efficiency in Summit Announcements
April 2, 2024

Adobe Focuses on Productivity and Efficiency in Summit Announcements

Keith Kirkpatrick, Research Director with The Futurum Group, provides an assessment of Adobe’s Summit announcements, focusing on enhancements to Firefly, Adobe Experience Platform, and content workflows....
Red Hat, Docker Ease Developer Experience with Testcontainers Cloud
April 1, 2024

Red Hat, Docker Ease Developer Experience with Testcontainers Cloud

The Futurum Group's Paul Nashawaty, Practice Lead, and Sam Holschuh, Analyst, detail the Red Hat − Docker partnership to integrate Testcontainers Cloud with OpenShift, simplifying developer experiences while focusing on...
Microsoft Teams Rooms Innovations with Albert Kooiman at Enterprise Connect
March 29, 2024

Microsoft Teams Rooms Innovations with Albert Kooiman at Enterprise Connect

Craig Durr, Research Director at The Futurum Group, dives into the latest Microsoft Teams Rooms innovations with Albert Kooiman, exploring AI’s transformative impact on collaboration from Enterprise Connect....
Enterprising Insights, Episode 18: New AI Enhancements from Five9, Salesforce, ServiceNow, and SAP Concur
March 28, 2024

Enterprising Insights, Episode 18: New AI Enhancements from Five9, Salesforce, ServiceNow, and SAP Concur

In this episode of Enterprising Insights, The Futurum Group Enterprise Applications Research Director Keith Kirkpatrick discusses several new generative AI-focused product announcements and enhancements focused on contact centers and service...
Microsoft Elevates Hybrid Work with Latest Teams Enhancements
March 26, 2024

Microsoft Elevates Hybrid Work with Latest Teams Enhancements

Craig Durr, Practice Lead, Workplace Collaboration at The Futurum Group, analyzes Microsoft's latest Teams enhancements, highlighting their impact on hybrid work....
Adobe Announces GenStudio, Its GenAI-First App for Marketing Teams
March 26, 2024

Adobe Announces GenStudio, Its GenAI-First App for Marketing Teams

Keith Kirkpatrick, Research Director with The Futurum Group, covers the announcement of the gen AI-infused Adobe GenStudio and discusses how it fits with Adobe’s push to create a seamless content...
The Six Five - On the Road with Pure Storage CEO Charles Giancarlo
March 26, 2024

The Six Five – On the Road with Pure Storage CEO Charles Giancarlo

Charles Giancarlo, Chairman and CEO at Pure Storage, shares enlightening perspectives on advancing AI innovation using flash technology and Pure's partnership with NVIDIA....
NetApp Announces NVIDIA Collaboration for Secure Generative AI RAG
March 26, 2024

NetApp Announces NVIDIA Collaboration for Secure Generative AI RAG

Camberley Bates, Vice President, and Mitch Lewis, Research Analyst, at The Futurum Group, review the announcement by NetApp and NVIDIA NeMo Retriever on secure Generative AI....
Zoom Unveils Rebranding and AI Expansion at Enterprise Connect 2024
March 25, 2024

Zoom Unveils Rebranding and AI Expansion at Enterprise Connect 2024

Craig Durr, Practice Lead, Workplace Collaboration at The Futurum Group, delves into Zoom's strategic AI enhancements at Enterprise Connect 2024, highlighting their potential to redefine collaborative experiences....
Oracle and NVIDIA Boost Sovereign AI Globally
March 25, 2024

Oracle and NVIDIA Boost Sovereign AI Globally

The Futurum Group’s Ron Westfall tells how Oracle and NVIDIA’s expanded collaboration merges Oracle’s cloud sovereignty, enterprise application acumen with NVIDIA’s AI prowess to create a more secure, efficient, and...

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