Category: Enterprise Software & Digital Workflows

April 2, 2024

Exploring AI-Driven Customer Service Innovations with Salesforce’s Ryan Nichols and AWS’s Randy Hand

Ryan Nichols, CPO at Salesforce, and Randy Hand, Head of Solution Architecture BDSI/SCV at AWS join Craig Durr to share their insights on transforming customer service through their partnership. This...

<img loading="lazy" width="36" height="36" src="https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-48x48.webp" class="attachment-36x36 size-36x36" alt="Craig Durr" itemprop="image" decoding="async" srcset="https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-48x48.webp 48w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-500x500.webp 500w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-300x300.webp 300w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-120x120.webp 120w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-150x150.webp 150w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-70x70.webp 70w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-74x74.webp 74w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-100x100.webp 100w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-24x24.webp 24w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-96x96.webp 96w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr.webp 512w" sizes="(max-width: 36px) 100vw, 36px"/>
Craig Durr

April 2, 2024

Market Coverage

Twilio Launches Unified Profiles and Agent Copilot

Keith Kirkpatrick, Research Director with The Futurum Group, covers Twilio’s announcement of Unified Profiles and Agent Copilot and discusses the potential value to organizations and the potential benefit to Twilio’s...

<img loading="lazy" width="36" height="36" src="https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-48x48.png.webp" class="attachment-36x36 size-36x36" alt="" itemprop="image" decoding="async" srcset="https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-48x48.png.webp 48w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-500x500.png.webp 500w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-300x300.png.webp 300w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-120x120.png.webp 120w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-150x150.png.webp 150w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-70x70.png.webp 70w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-100x100.png 100w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-24x24.png.webp 24w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-96x96.png.webp 96w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick.png.webp 512w" sizes="(max-width: 36px) 100vw, 36px"/>
Keith Kirkpatrick

April 2, 2024

Market Coverage

Adobe Focuses on Productivity and Efficiency in Summit Announcements

Keith Kirkpatrick, Research Director with The Futurum Group, provides an assessment of Adobe’s Summit announcements, focusing on enhancements to Firefly, Adobe Experience Platform, and content workflows....

<img loading="lazy" width="36" height="36" src="https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-48x48.png.webp" class="attachment-36x36 size-36x36" alt="" itemprop="image" decoding="async" srcset="https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-48x48.png.webp 48w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-500x500.png.webp 500w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-300x300.png.webp 300w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-120x120.png.webp 120w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-150x150.png.webp 150w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-70x70.png.webp 70w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-100x100.png 100w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-24x24.png.webp 24w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-96x96.png.webp 96w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick.png.webp 512w" sizes="(max-width: 36px) 100vw, 36px"/>
Keith Kirkpatrick

April 1, 2024

Market Coverage

Red Hat, Docker Ease Developer Experience with Testcontainers Cloud

The Futurum Group's Paul Nashawaty, Practice Lead, and Sam Holschuh, Analyst, detail the Red Hat − Docker partnership to integrate Testcontainers Cloud with OpenShift, simplifying developer experiences while focusing on...

<img loading="lazy" width="36" height="36" src="https://futurumgroup.com/wp-content/uploads/2024/01/cropped-PaulNashawaty-48x48.png.webp" class="attachment-36x36 size-36x36" alt="Paul Nashawaty" itemprop="image" decoding="async" srcset="https://futurumgroup.com/wp-content/uploads/2024/01/cropped-PaulNashawaty-48x48.png.webp 48w,https://futurumgroup.com/wp-content/uploads/2024/01/cropped-PaulNashawaty-500x500.png.webp 500w,https://futurumgroup.com/wp-content/uploads/2024/01/cropped-PaulNashawaty-300x300.png.webp 300w,https://futurumgroup.com/wp-content/uploads/2024/01/cropped-PaulNashawaty-120x120.png.webp 120w,https://futurumgroup.com/wp-content/uploads/2024/01/cropped-PaulNashawaty-150x150.png.webp 150w,https://futurumgroup.com/wp-content/uploads/2024/01/cropped-PaulNashawaty-70x70.png.webp 70w,https://futurumgroup.com/wp-content/uploads/2024/01/cropped-PaulNashawaty-74x74.png.webp 74w,https://futurumgroup.com/wp-content/uploads/2024/01/cropped-PaulNashawaty-100x100.png 100w,https://futurumgroup.com/wp-content/uploads/2024/01/cropped-PaulNashawaty-24x24.png.webp 24w,https://futurumgroup.com/wp-content/uploads/2024/01/cropped-PaulNashawaty-96x96.png.webp 96w,https://futurumgroup.com/wp-content/uploads/2024/01/cropped-PaulNashawaty.png.webp 512w" sizes="(max-width: 36px) 100vw, 36px"/>
<img loading="lazy" width="36" height="36" src="https://futurumgroup.com/wp-content/uploads/2024/02/1629391881899-48x48.jpg" class="attachment-36x36 size-36x36" alt="Sam Holschuh" itemprop="image" decoding="async" srcset="https://futurumgroup.com/wp-content/uploads/2024/02/1629391881899-48x48.jpg 48w, https://futurumgroup.com/wp-content/uploads/2024/02/1629391881899-120x120.jpg 120w, https://futurumgroup.com/wp-content/uploads/2024/02/1629391881899-150x150.jpg 150w, https://futurumgroup.com/wp-content/uploads/2024/02/1629391881899-70x70.jpg 70w, https://futurumgroup.com/wp-content/uploads/2024/02/1629391881899-74x74.jpg 74w, https://futurumgroup.com/wp-content/uploads/2024/02/1629391881899-100x100.jpg 100w, https://futurumgroup.com/wp-content/uploads/2024/02/1629391881899-24x24.jpg 24w, https://futurumgroup.com/wp-content/uploads/2024/02/1629391881899-96x96.jpg 96w, https://futurumgroup.com/wp-content/uploads/2024/02/1629391881899.jpg 200w" sizes="(max-width: 36px) 100vw, 36px"/>
Paul Nashawaty & Sam Holschuh

March 29, 2024

Six Five Webcast

Microsoft Teams Rooms Innovations with Albert Kooiman at Enterprise Connect

Craig Durr, Research Director at The Futurum Group, dives into the latest Microsoft Teams Rooms innovations with Albert Kooiman, exploring AI’s transformative impact on collaboration from Enterprise Connect....

<img loading="lazy" width="36" height="36" src="https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-48x48.webp" class="attachment-36x36 size-36x36" alt="Craig Durr" itemprop="image" decoding="async" srcset="https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-48x48.webp 48w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-500x500.webp 500w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-300x300.webp 300w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-120x120.webp 120w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-150x150.webp 150w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-70x70.webp 70w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-74x74.webp 74w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-100x100.webp 100w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-24x24.webp 24w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-96x96.webp 96w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr.webp 512w" sizes="(max-width: 36px) 100vw, 36px"/>
Craig Durr

March 28, 2024

Enterprising Insights

Enterprising Insights, Episode 18: New AI Enhancements from Five9, Salesforce, ServiceNow, and SAP Concur

In this episode of Enterprising Insights, The Futurum Group Enterprise Applications Research Director Keith Kirkpatrick discusses several new generative AI-focused product announcements and enhancements focused on contact centers and service...

<img loading="lazy" width="36" height="36" src="https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-48x48.png.webp" class="attachment-36x36 size-36x36" alt="" itemprop="image" decoding="async" srcset="https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-48x48.png.webp 48w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-500x500.png.webp 500w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-300x300.png.webp 300w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-120x120.png.webp 120w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-150x150.png.webp 150w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-70x70.png.webp 70w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-100x100.png 100w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-24x24.png.webp 24w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-96x96.png.webp 96w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick.png.webp 512w" sizes="(max-width: 36px) 100vw, 36px"/>
Keith Kirkpatrick

March 26, 2024

Market Coverage

Microsoft Elevates Hybrid Work with Latest Teams Enhancements

Craig Durr, Practice Lead, Workplace Collaboration at The Futurum Group, analyzes Microsoft's latest Teams enhancements, highlighting their impact on hybrid work....

<img loading="lazy" width="36" height="36" src="https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-48x48.webp" class="attachment-36x36 size-36x36" alt="Craig Durr" itemprop="image" decoding="async" srcset="https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-48x48.webp 48w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-500x500.webp 500w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-300x300.webp 300w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-120x120.webp 120w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-150x150.webp 150w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-70x70.webp 70w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-74x74.webp 74w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-100x100.webp 100w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-24x24.webp 24w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-96x96.webp 96w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr.webp 512w" sizes="(max-width: 36px) 100vw, 36px"/>
Craig Durr

March 26, 2024

Market Coverage

Adobe Announces GenStudio, Its GenAI-First App for Marketing Teams

Keith Kirkpatrick, Research Director with The Futurum Group, covers the announcement of the gen AI-infused Adobe GenStudio and discusses how it fits with Adobe’s push to create a seamless content...

<img loading="lazy" width="36" height="36" src="https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-48x48.png.webp" class="attachment-36x36 size-36x36" alt="" itemprop="image" decoding="async" srcset="https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-48x48.png.webp 48w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-500x500.png.webp 500w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-300x300.png.webp 300w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-120x120.png.webp 120w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-150x150.png.webp 150w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-70x70.png.webp 70w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-100x100.png 100w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-24x24.png.webp 24w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick-96x96.png.webp 96w,https://futurumgroup.com/wp-content/uploads/2023/06/Keith-Kirkpatrick.png.webp 512w" sizes="(max-width: 36px) 100vw, 36px"/>
Keith Kirkpatrick

March 26, 2024

Six Five Webcast

The Six Five – On the Road with Pure Storage CEO Charles Giancarlo

Charles Giancarlo, Chairman and CEO at Pure Storage, shares enlightening perspectives on advancing AI innovation using flash technology and Pure's partnership with NVIDIA....

<img loading="lazy" width="36" height="36" src="https://futurumgroup.com/wp-content/uploads/2020/04/Daniel-Newman-48x48.png.webp" class="attachment-36x36 size-36x36" alt="" itemprop="image" decoding="async" srcset="https://futurumgroup.com/wp-content/uploads/2020/04/Daniel-Newman-48x48.png.webp 48w,https://futurumgroup.com/wp-content/uploads/2020/04/Daniel-Newman-500x500.png.webp 500w,https://futurumgroup.com/wp-content/uploads/2020/04/Daniel-Newman-300x300.png.webp 300w,https://futurumgroup.com/wp-content/uploads/2020/04/Daniel-Newman-120x120.png.webp 120w,https://futurumgroup.com/wp-content/uploads/2020/04/Daniel-Newman-150x150.png.webp 150w,https://futurumgroup.com/wp-content/uploads/2020/04/Daniel-Newman-70x70.png.webp 70w,https://futurumgroup.com/wp-content/uploads/2020/04/Daniel-Newman-100x100.png 100w,https://futurumgroup.com/wp-content/uploads/2020/04/Daniel-Newman-24x24.png.webp 24w,https://futurumgroup.com/wp-content/uploads/2020/04/Daniel-Newman-96x96.png.webp 96w,https://futurumgroup.com/wp-content/uploads/2020/04/Daniel-Newman.png.webp 512w" sizes="(max-width: 36px) 100vw, 36px"/>
Daniel Newman

March 26, 2024

Market Coverage

NetApp Announces NVIDIA Collaboration for Secure Generative AI RAG

Camberley Bates, Vice President, and Mitch Lewis, Research Analyst, at The Futurum Group, review the announcement by NetApp and NVIDIA NeMo Retriever on secure Generative AI....

<img loading="lazy" width="36" height="36" src="https://futurumgroup.com/wp-content/uploads/2023/09/CamberleyBates-48x48.png.webp" class="attachment-36x36 size-36x36" alt="Camberley Bates" itemprop="image" decoding="async" srcset="https://futurumgroup.com/wp-content/uploads/2023/09/CamberleyBates-48x48.png.webp 48w,https://futurumgroup.com/wp-content/uploads/2023/09/CamberleyBates-500x500.png.webp 500w,https://futurumgroup.com/wp-content/uploads/2023/09/CamberleyBates-300x300.png.webp 300w,https://futurumgroup.com/wp-content/uploads/2023/09/CamberleyBates-120x120.png.webp 120w,https://futurumgroup.com/wp-content/uploads/2023/09/CamberleyBates-150x150.png.webp 150w,https://futurumgroup.com/wp-content/uploads/2023/09/CamberleyBates-70x70.png.webp 70w,https://futurumgroup.com/wp-content/uploads/2023/09/CamberleyBates-74x74.png.webp 74w,https://futurumgroup.com/wp-content/uploads/2023/09/CamberleyBates-100x100.png 100w,https://futurumgroup.com/wp-content/uploads/2023/09/CamberleyBates-24x24.png.webp 24w,https://futurumgroup.com/wp-content/uploads/2023/09/CamberleyBates-96x96.png.webp 96w,https://futurumgroup.com/wp-content/uploads/2023/09/CamberleyBates.png.webp 512w" sizes="(max-width: 36px) 100vw, 36px"/>
<img loading="lazy" width="36" height="36" src="https://futurumgroup.com/wp-content/uploads/2023/06/Mitch-Lewis-48x48.png.webp" class="attachment-36x36 size-36x36" alt="" itemprop="image" decoding="async" srcset="https://futurumgroup.com/wp-content/uploads/2023/06/Mitch-Lewis-48x48.png.webp 48w,https://futurumgroup.com/wp-content/uploads/2023/06/Mitch-Lewis-500x500.png.webp 500w,https://futurumgroup.com/wp-content/uploads/2023/06/Mitch-Lewis-300x300.png.webp 300w,https://futurumgroup.com/wp-content/uploads/2023/06/Mitch-Lewis-120x120.png.webp 120w,https://futurumgroup.com/wp-content/uploads/2023/06/Mitch-Lewis-150x150.png.webp 150w,https://futurumgroup.com/wp-content/uploads/2023/06/Mitch-Lewis-70x70.png.webp 70w,https://futurumgroup.com/wp-content/uploads/2023/06/Mitch-Lewis-100x100.png 100w,https://futurumgroup.com/wp-content/uploads/2023/06/Mitch-Lewis-24x24.png.webp 24w,https://futurumgroup.com/wp-content/uploads/2023/06/Mitch-Lewis-96x96.png.webp 96w,https://futurumgroup.com/wp-content/uploads/2023/06/Mitch-Lewis.png.webp 512w" sizes="(max-width: 36px) 100vw, 36px"/>
Camberley Bates & Mitch Lewis

March 25, 2024

Market Coverage

Zoom Unveils Rebranding and AI Expansion at Enterprise Connect 2024

Craig Durr, Practice Lead, Workplace Collaboration at The Futurum Group, delves into Zoom's strategic AI enhancements at Enterprise Connect 2024, highlighting their potential to redefine collaborative experiences....

<img loading="lazy" width="36" height="36" src="https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-48x48.webp" class="attachment-36x36 size-36x36" alt="Craig Durr" itemprop="image" decoding="async" srcset="https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-48x48.webp 48w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-500x500.webp 500w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-300x300.webp 300w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-120x120.webp 120w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-150x150.webp 150w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-70x70.webp 70w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-74x74.webp 74w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-100x100.webp 100w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-24x24.webp 24w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr-96x96.webp 96w, https://futurumgroup.com/wp-content/uploads/2023/09/Craig-Durr.webp 512w" sizes="(max-width: 36px) 100vw, 36px"/>
Craig Durr

March 25, 2024

Market Coverage

Oracle and NVIDIA Boost Sovereign AI Globally

The Futurum Group’s Ron Westfall tells how Oracle and NVIDIA’s expanded collaboration merges Oracle’s cloud sovereignty, enterprise application acumen with NVIDIA’s AI prowess to create a more secure, efficient, and...

<img loading="lazy" width="36" height="36" src="https://futurumgroup.com/wp-content/uploads/2023/06/Ron-Westfall-48x48.png.webp" class="attachment-36x36 size-36x36" alt="" itemprop="image" decoding="async" srcset="https://futurumgroup.com/wp-content/uploads/2023/06/Ron-Westfall-48x48.png.webp 48w,https://futurumgroup.com/wp-content/uploads/2023/06/Ron-Westfall-500x500.png.webp 500w,https://futurumgroup.com/wp-content/uploads/2023/06/Ron-Westfall-300x300.png.webp 300w,https://futurumgroup.com/wp-content/uploads/2023/06/Ron-Westfall-120x120.png.webp 120w,https://futurumgroup.com/wp-content/uploads/2023/06/Ron-Westfall-150x150.png.webp 150w,https://futurumgroup.com/wp-content/uploads/2023/06/Ron-Westfall-70x70.png.webp 70w,https://futurumgroup.com/wp-content/uploads/2023/06/Ron-Westfall-100x100.png 100w,https://futurumgroup.com/wp-content/uploads/2023/06/Ron-Westfall-24x24.png.webp 24w,https://futurumgroup.com/wp-content/uploads/2023/06/Ron-Westfall-96x96.png.webp 96w,https://futurumgroup.com/wp-content/uploads/2023/06/Ron-Westfall.png.webp 512w" sizes="(max-width: 36px) 100vw, 36px"/>
Ron Westfall

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