Category: Enterprise Software & Digital Workflows

Snowflake Q4 FY 2026 Results Highlight AI-Led Consumption and Platform Expansion
March 2, 2026

Snowflake Q4 FY 2026 Results Highlight AI-Led Consumption and Platform Expansion

Brad Shimmin, Vice President & Practice Lead at Futurum analyzes Snowflake’s Q4 FY 2026 earnings, highlighting AI-driven consumption growth, expanding platform scope, and guidance shaping expectations for FY 2027....
Can Salesforce’s Data 360 Pricing Overhaul Deliver Predictable ROI?
March 2, 2026

Can Salesforce’s Data 360 Pricing Overhaul Deliver Predictable ROI?

Keith Kirkpatrick and Brad Shimmin of Futurum cover Salesforce’s pricing and packaging changes for Data 360, and discuss the implications for the company and the overall data platform market....
Workday Q4 FY 2026 Earnings Mark AI Agent Push Amid Slight Outlook Miss
February 27, 2026

Workday Q4 FY 2026 Earnings Mark AI Agent Push Amid Slight Outlook Miss

Keith Kirkpatrick, VP and Research Director at Futurum, analyzes Workday’s Q4 FY 2026 earnings, focusing on the company’s agentic AI product direction, commercial attach signals in expansions....
Will ServiceNow's Autonomous Workforce Redraw the Map for Enterprise AI Execution
February 27, 2026

Will ServiceNow’s Autonomous Workforce Redraw the Map for Enterprise AI Execution?

Keith Kirkpatrick, VP & Research Director at Futurum, covers ServiceNow’s announcement of its Autonomous Workforce, and discusses the implications for organizations seeking to use AI agents to handle L1 service...
IonQ Q4 FY 2025 Results Highlight Commercial Expansion And Platform Breadth
February 27, 2026

IonQ Q4 FY 2025 Results Highlight Commercial Expansion And Platform Breadth

Futurum Research reviews IonQ’s Q4 FY 2025 earnings, focusing on commercial expansion signals, platform positioning across quantum domains, and implications for enterprise adoption paths....
Salesforce Q4 FY 2026 Earnings Show Agentic AI Scaling, Guidance Steadies
February 27, 2026

Salesforce Q4 FY 2026 Earnings Show Agentic AI Scaling, Guidance Steadies

Keith Kirkpatrick, VP and Research Director at Futurum, analyzes Salesforce’s Q4 FY 2026 earnings, focusing on Agentforce scaling, enterprise AI execution metrics, and what FY 2027 guidance signals for growth...
February 25, 2026

Contact Center as a Service (CCaaS) Platforms – Futurum Signal

Contact centers have undergone a significant transformation over the past two decades, evolving from narrowly focused, on-premises systems built to support outbound sales and inbound customer service into cloud-native platforms...
Five9 Q4 FY 2025 Earnings Revenue Beat, AI Momentum, Cash Flow High
February 25, 2026

Five9 Q4 FY 2025 Earnings: Revenue Beat, AI Momentum, Cash Flow High

Keith Kirkpatrick, VP & Research Director, Enterprise Software & Digital Workflows at Futurum, notes Five9’s Q4 FY 2025 AI momentum and record bookings signal strong H2 FY 2026 growth....
Will Canva’s MangoAI and Cavalry Bets Redefine Enterprise Creative Stack—Or Hit Adoption Barriers
February 25, 2026

Will Canva’s MangoAI and Cavalry Bets Redefine Enterprise Creative Stack—Or Hit Adoption Barriers?

Keith Kirkpatrick, VP and Research Director at Futurum, shares his insights on how Canva’s acquisition of MangoAI and Cavalry challenges Adobe by unifying motion design and AI-driven marketing....
Amazon Ads MCP Server Debuts, Streamlining AI-Managed Campaign Execution
February 24, 2026

Amazon Ads MCP Server Debuts, Streamlining AI-Managed Campaign Execution

Futurum Research examines the Amazon Ads MCP Server and how AI-managed workflows streamline ad execution while redefining the role of human oversight in Amazon advertising....
Will Zoho’s Value-Generation Approach Drive More Success With Enterprises
February 24, 2026

Will Zoho’s Value-Generation Approach Drive More Success With Enterprises?

Keith Kirkpatrick, VP and Research Director at Futurum, shares his insights into the evolution of Zoho as a provider of enterprise technology, and discusses the steps it should take to...
Cohere’s Multilingual & Sovereign AI Moat Ahead of a 2026 IPO
February 20, 2026

Cohere’s Multilingual & Sovereign AI Moat Ahead of a 2026 IPO

Nick Patience, AI Platforms Practice Lead at Futurum, breaks down the impact of Cohere's Tiny Aya and Rerank 4 launches. Explore how these efficient models and the new Model Vault...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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