Category: Enterprise Software & Digital Workflows

Can Qualtrics Help Customers Move From Listening to Insights to Driving Action
March 20, 2026

Can Qualtrics Help Customers Move From Listening to Insights to Driving Action?

Keith Kirkpatrick, VP & Research Director at Futurum, covers the key announcements from X4, Qualtric’s annual conference, and discusses the implications for the company, its competitors, and the overall CX...
Can Agentforce Sales Redefine AI Sales, Or Will Platform Fatigue Slow Adoption?
March 20, 2026

Can Agentforce Sales Redefine AI Sales, Or Will Platform Fatigue Slow Adoption?

Keith Kirkpatrick, VP & Research Director at Futurum, covers Salesforce’s Agentforce Sales launch, and discusses the implications for customers, prospects, and other vendors in the market....
Can Accenture’s AI-First Mandate Create a Defensible Moat—or Trigger Talent Flight?
March 20, 2026

Can Accenture’s AI-First Mandate Create a Defensible Moat—or Trigger Talent Flight?

Can Infosys and Anthropic’s AI Alliance Crack the Code for Regulated Industry Transformation?
March 20, 2026

Can Infosys and Anthropic’s AI Alliance Crack the Code for Regulated Industry Transformation?

Can Twilio’s PGA Deal Redefine Data-Driven Engagement in Sports
March 19, 2026

Can Twilio’s PGA Deal Redefine Data-Driven Engagement in Sports?

Keith Kirkpatrick, VP & Research Director at Futurum, shares his insights into Twilio’s deal with the PGA of America, and discusses the potential benefits and challenges for Twilio as the...
Can Avaya Nexus Redefine Mission-Critical Voice as a Strategic Asset?
March 19, 2026

Can Avaya Nexus Redefine Mission-Critical Voice as a Strategic Asset?

Keith Kirkpatrick, VP & Research Director at Futurum, shares his insights on the launch of Avaya Nexus and discusses the implications for prospects, customers, and the CCaaS market....
Can Accenture and RELEX Deliver on the Promise of Unified AI Supply Chains for Retail Giants?
March 18, 2026

Can Accenture and RELEX Deliver on the Promise of Unified AI Supply Chains for Retail Giants?

Is SAP’s Next-Gen Ariba the Missing Link for Real Agentic Procurement Workflows
March 18, 2026

Is SAP’s Next-Gen Ariba the Missing Link for Real Agentic Procurement Workflows?

Keith Kirkpatrick, VP & Research Director at Futurum, covers the launch of next-generation SAP Ariba, which embeds AI natively within procurement, leveraging SAP’s unmatched troves of workflow and process data....
Will Workday’s Sana Make Conversational AI the Core Interface for Enterprises
March 18, 2026

Will Workday’s Sana Make Conversational AI the Core Interface for Enterprises?

Keith Kirkpatrick, VP & Research Director at Futurum, shares his insights into Workday’s announcement of Sana, its conversational AI suite designed to unify workflows by embedding AI agents natively within...
Adobe Q1 FY 2026 Earnings Show AI Monetization Progress Amid CEO Transition
March 16, 2026

Adobe Q1 FY 2026 Earnings Show AI Monetization Progress Amid CEO Transition

Futurum Research analyzes Adobe’s Q1 FY 2026 earnings, focusing on AI usage-to-monetization signals, freemium-to-paid conversion dynamics, and enterprise CX momentum amid a CEO transition....
Domo Q4 FY 2026 Earnings Show Record Billings And Profitability Gains
March 13, 2026

Domo Q4 FY 2026 Earnings Show Record Billings And Profitability Gains

Brad Shimmin, Vice President & Practice Lead Futurum, analyzes Domo’s Q4 FY 2026 results, focusing on record billings, improving retention, and AI-led workflow automation strategy as the company pushes consumption...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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