Category: Enterprise Software & Digital Workflows

April 29, 2022

Five9 Q1 Revenue Rises to $182.8M, a 33% Increase YoY, Setting Another New Five9 Revenue Record as the Contact Center Services Vendor Sees Continued Growth

Futurum analysts Todd R. Weiss and Shelly Kramer examine the latest Five9 Q1 revenue numbers, which saw revenue rise by 33 percent to $182.8 million from $137.9 million a year...
April 29, 2022

ServiceNow Q1 Total Revenue of $1.76B Up 29% YoY, Subscription Revenue of $1.67B Up 29% YoY, as ServiceNow Beats Analyst Revenue and EPS Estimates

Futurum analysts Todd R. Weiss and Daniel Newman dive into ServiceNow Q1 financials, which saw ServiceNow’s total revenue rise to $1.76B, up 29 percent YoY, and subscription revenue rise to...
CX and support via SMS
April 28, 2022

Improving CX and Support via SMS

April 28, 2022

Building a ‘Personal Bank in a Digital Age’ With a 360-degree Customer View

April 28, 2022

Delivering a Personalized and Consistent Patient Call Center Experience

April 26, 2022

Ogilvy UK Takes a Stand for Authenticity in Influencer Marketing

Futurum’s lead analyst Shelly Kramer responds to Ogilvy UK’s plan to phase out collaboration with influencers who edit their faces and bodies with insight into the social impact of authenticity...
April 25, 2022

SAP Pulls Completely Out of Russia

The Six Five team dives into SAP pulling out of Russia....
April 25, 2022

SAP Earnings

The Six Five team discusses the latest SAP earnings....
April 21, 2022

Cisco Telenor Partnership is All About Addressing the Digital Divide and Spurring Digital Transformation

Cisco Telenor Partnership is All About Addressing the Digital Divide and Spurring Digital Transformation...
April 21, 2022

Salesforce Renames Tableau CRM ‘Salesforce CRM Analytics’

Futurum principal analyst Shelly Kramer provides analysis of Salesforce’s renaming of its Tableau CRM product to Salesforce CRM Analysis and discusses the impact of recently announced features to be rolled...
April 20, 2022

Amazon Web Services and Google Cloud Roll Out New Training and Certifications in a Move Designed to Enhance Channel Partner Offerings

Futurum analyst Michael Diamond discusses recent announcements by Amazon Web Services and Google Cloud around the roll out of additional training and certification programs, exploring why these programs are not...
visual engagement
April 20, 2022

Using Visual Engagement Techniques to Improve Customer Support

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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