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Category: Enterprise Software & Digital Workflows

October 28, 2021

Samsung Tech Day 2021: Customer Collaboration Stories

October 27, 2021

Travel & Hospitality Sector Turns to Self-Service

October 27, 2021

Customer Data Platform: The Key for Contact Center Transformations

In our latest white paper Customer Data Platform: The Key for Contact Center Transformations — done in partnership with Treasure Data — we examine the challenges that contact center employees...
October 27, 2021

Focusing on the Candidate Experience in Today’s Job Market – Futurum Tech Webcast Interview Series

In this Futurum Tech Webcast, Futurum Lead Analyst Shelly Kramer sits down with Benoit Hardy-Vallee, AVP, Talent Experience Strategy at Phenom and his colleague Ajay Patel, Vice President, Global Head...
October 27, 2021

Cisco Expands Webex Ecosystem with New Devices and Features at WebexOne

Futurum’s Daniel Newman breaks down the new innovations and features that Cisco rolled out during Day 1 of WebexOne 2021 and how they will drive seamless collaboration and the future...
October 26, 2021

SAP Announces Third Quarter 2021 Results

October 26, 2021

Zoho Announces Updates to its One Platform

October 22, 2021

Treasure Data’s CDP for Service Platform Dedicated to Contact Centers is the Right Solution at the Right Time

Futurum’s lead analyst Shelly Kramer breaks down Treasure Data’s launch of CDP for Service, a new CDP platform designed to empower customer service teams with real-time data and insights needed...
October 22, 2021

Using Video to Improve CX

October 21, 2021

ServiceNow Rolls Out ESG Solution

October 21, 2021

Steps to Transform Contact Centers into Engagement Centers

Cloud PCs. A New Frontier In Hybrid Work
October 20, 2021

Cloud PCs: A New Frontier In Hybrid Work

This summer, Microsoft announced Windows 365, a cloud PC, that allows users to enjoy a personalized Windows experience on any personal or corporate device—from anywhere. Another piece of the hybrid...

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