Category: Enterprise Software, & Digital Workflows

Virtual Agents Will Operate Together with Human Operators for Quicker Response Times
Patrick Moorhead & Daniel Newman talk with Rowan Trollope, Five9 CEO for a Six Five INSIDER! We talk about how the industry is changing and what that means to the Zoom deal, the future with non-Zoom UC players, and the future of UC technology.
Research from Talkdesk Says Investments in Contact Center Capabilities Are Needed
ADTRAN buys Adva to strengthen its overall fiber networking proposition through the integration of Adva’s optical networking assets, obliging fiber and optical rivals to respond to the new deal. Futurum’s Ron Westfall explores why the ADTRAN acquisition of Adva enables ADTRAN to address a wider range of optical networking opportunities, puts fiber access rivals such as DZS and Calix on the defensive, and foments a more formidable competitor in the optical transport market segment.
A Range of Capabilities Resulting from the Acquisition Will Make Support Teams More Productive
C3 AI and Google Cloud have announced a partnership to bring C3 AI’s suite of industry-focused Enterprise AI applications to Google Cloud Customers. Futurum Research principal analyst Daniel Newman breaks down the importance of this deal and why it signals a growing level of maturity for both companies.

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