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Category: Enterprise Software & Digital Workflows

Salesforce CRM Analytics
May 10, 2022

Salesforce Launches CRM Analytics With New Features

Senior citizen customer experience
May 9, 2022

Providing Better CX for Seniors

May 6, 2022

VMware Extends Wipro and Atos Partnership

Futurum analyst Steven Dickens provides his take on the recently announced partnership extensions between VMware, Wipro and Atos. As Kubernetes deployments start to happen at scale, Global System Integrators are...
May 5, 2022

Twilio Q1 2022 Revenue Jumps 48% to $875.4M as the Customer Engagement Platform Vendor Also Grows Active Customer Accounts to 268K, Up 14% from 2021

Futurum analysts Daniel Newman and Todd R. Weiss examine Twilio’s Q1 2022 earnings, which saw revenue jump by 48% to $875.4M as the customer engagement platform vendor also boosted its...
May 4, 2022

SugarCRM Has Banner Fiscal 2022, Looks Ahead to Continue Thriving

May 4, 2022

Mavenir and Aspire Technology Aspire to Advance Open RAN Market Availability

Ron Westfall and Shelly Kramer examine the collaboration between Mavenir and Aspire Technology to accelerate the market availability of O-RAN split 7:2 compliant RRUs using Aspire’s Open Network Labs in...
May 3, 2022

Formula 1 Crypto Partnership Between McLaren Racing and OKX Unites Global Brands

Futurum’s principal analyst Shelly Kramer responds to the newly announced multi-year partnership between global brands McLaren Racing and OKX crypto exchange, a Formula 1 crypto partnership with high potential to...
May 3, 2022

New Poly Sync 10 Speakerphone Brings All-in-One Functionality to Employees Making the Transition to Hybrid Work and Needing Improved Collaboration Features

Futurum analyst Michael Diamond looks at the latest Poly Sync 10 all-in-one speakerphone and explains how it bridges the needs of work-from-home employees who are transitioning to hybrid work while...
April 29, 2022

Five9 Q1 Revenue Rises to $182.8M, a 33% Increase YoY, Setting Another New Five9 Revenue Record as the Contact Center Services Vendor Sees Continued Growth

Futurum analysts Todd R. Weiss and Shelly Kramer examine the latest Five9 Q1 revenue numbers, which saw revenue rise by 33 percent to $182.8 million from $137.9 million a year...
April 29, 2022

ServiceNow Q1 Total Revenue of $1.76B Up 29% YoY, Subscription Revenue of $1.67B Up 29% YoY, as ServiceNow Beats Analyst Revenue and EPS Estimates

Futurum analysts Todd R. Weiss and Daniel Newman dive into ServiceNow Q1 financials, which saw ServiceNow’s total revenue rise to $1.76B, up 29 percent YoY, and subscription revenue rise to...
CX and support via SMS
April 28, 2022

Improving CX and Support via SMS

April 28, 2022

Building a ‘Personal Bank in a Digital Age’ With a 360-degree Customer View

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