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Category: Enterprise Software & Digital Workflows

Amazon contact center solutions for CX
June 30, 2022

Amazon Connect Adds Three New Contact Center Capabilities

June 29, 2022

HPE Discover 2022: HPE Amperes Up New ProLiant RL300 Gen11 Servers

Futurum’s Ron Westfall examines why HPE’s new ProLiant RL300 Gen11 server offering aligns with the cloud-native applications development priorities of service providers and digital-first enterprises as well as how using...
June 29, 2022

HPE Discover 2022 News: HPE Deepens Relationships with Red Hat and SUSE

Futurum senior analyst Steven Dickens provides his take on the announcements coming out of HPE Discover about the deepening relationships with Red Hat and SUSE....
Deloitte Digital customer experience
June 29, 2022

Deloitte Digital Unveils TrueServe to Transform Contact Centers

Cisco Live 2019
June 29, 2022

The Recent Cisco Live! Event

The Six Five team discusses the recent Cisco Live! Event....
June 29, 2022

Zendesk to Be Acquired for $10.2 Billion by Investor Group

June 29, 2022

Qualcomm Likely to Supply Apple in 2023 and Quite Possibly Beyond

The news that Qualcomm is likely to continue to supply Apple apparently caught the market by surprise, sending the company’s stock up despite a largely negative day for equities. Futurum's...
June 28, 2022

Cisco Video Phone 8875 for Webex, Designed for Hybrid Workers and Making IT Teams Happy in the Process

Futurum analysts Shelly Kramer and Michael Diamond dive into the new Cisco Video Phone 8875 for Webex, Cisco’s latest addition to its 8800 series video phone lineup announced last week...
June 28, 2022

Lenovo Expands Higher Margin IT Services Strategy in Asia-Pacific with PCCW Lenovo Technology Solutions

Futurum analyst Michael Diamond examines Lenovo’s recently announced strategic partnership with PCCW, forming PCCW Lenovo Technology Solutions Limited, designed to drive and deliver IT services in the Asia-Pacific region and...
Customer experience research studies
June 27, 2022

New CX Research from ASAPP, eGain, Telus, Qualtrics, and Forrester

Avaya contact center as a service
June 24, 2022

Avaya Showcases One Cloud CCaaS as Composable Solution

Hotel customer experience
June 23, 2022

Two Hotel Chains Turn to CX Technologies to Improve Guest Experience

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