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Category: Enterprise Software & Digital Workflows

Contact center product announcements
October 18, 2022

Avaya, Ascensos, Balto, OmanTel, and Others Announce Products, Partnerships

October 17, 2022

Microsoft and Cisco Partnership Focuses on Interoperability, Bringing Microsoft Teams to Cisco Meeting Devices

Futurum principal analyst Shelly Kramer explores the Microsoft and Cisco partnership announced at Microsoft Ignite 2022, which will bring Microsoft Teams to Cisco meeting devices, highlighting the role interoperability plays...
October 17, 2022

Cisco Announces Native Microsoft Teams Support for Webex Devices to Deliver a New Level of Meeting Flexibility

Wainhouse senior analyst Daniel Root, part of The Futurum Group family of companies, covers Cisco’s announcement of native Microsoft Teams support for Webex devices and the role that will play...
Customer authentication telecommunications
October 17, 2022

Customer Authentication – Efficiency Is Important to Ensuring a Good Experience

October 17, 2022

Microsoft Ignite 2022: New Interactive Collaboration Features Introduced for Microsoft

At the recent Microsoft Ignite 2022 event, the company announced several new interactive collaboration features for Microsoft Teams, as well as an enhanced Premium option. Futurum's Daniel Newman looks into...
October 13, 2022

Welcome to the Hybrid Lobby – A Perspective on Workplace Experience Platforms

In this report, Welcome to the Hybrid Lobby – A Perspective on Workplace Experience Platforms, Craig Durr, Senior Analyst from Wainhouse, part of The Futurum Group family of companies, looks...
October 13, 2022

Spending Time with Creative Pros is a Signal That Adobe’s Figma Acquisition of Figma is a Solid Move

Futurum principal analyst Shelly Kramer spent some time with creative pros this week and shares thoughts from the field on Adobe’s recent news of its intended acquisition of Figma for...
Qualtrics contact center product announcements
October 12, 2022

Qualtrics Releases New Solutions: Real-Time Agent Assist and Automated Call Summaries

October 11, 2022

Logitech Bets on Two Cameras in the Room and Intelligent AI to Make Hybrid Work Meetings More Equitable

Craig Durr, Senior Analyst with Wainhouse, a Futurum Group Company, shares his take on the recently announced Logitech Sight AI camera, why it is a game changer, and the challenges...
October 11, 2022

ScreenBeam and MAXHUB Announce Technology Alliance to Deliver Seamless Hybrid Meeting Experiences

Daniel Root, Senior Analyst with Wainhouse – A Futurum Group Company, covers the news of the recently announced ScreenBeam MAXHUB technology alliance and why this move is a strategic answer...
October 10, 2022

Navigating Oracle Unlimited Licensing Agreements Requires the Right Partner

In our latest research brief, Navigating Oracle Unlimited Licensing Agreements Requires the Right Partner, done in partnership with Palisade Compliance, we explore the complex world of unlimited licensing agreements and...
October 10, 2022

Customer Lifecycle Management: A Game-changer for UC Vendors and Their Customers – Futurum Tech Webcast Interview Series

On this episode of the Futurum Tech Webcast – Interview Series, Futurum's principal analyst and host Daniel Newman is joined by Daren Finney, Senior Vice President, Global Channels for Mitel....

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