Category: Enterprise Applications

September 18, 2019

Daniel Newman

Analyst Insight

Voice Technology and CRM: A New Partnership?

Voice technology is about to become a big component to powering CRM with companies like Salesforce and Microsoft betting on the impact of voice technology, AI and chatbots for CRM.

Artificial Intelligence Devices, Artificial Intelligence Software and Tools, Enterprise Applications

August 7, 2019

Tim Albright

Analyst Insight

What to do Now That Skype for Business Online is Going Away

The steps you and your company need to take now that Skype for Business online is ending in two years. You have options and we lay them out here.

Enterprise Applications

August 7, 2019

Daniel Newman

Analyst Insight

Alphabet’s Smart City Project Set To Help The Environment, But Leaves Questions On Data Usage

The Alphabet smart city project in Toronto is poised to move forward with a lot of good intention, but still with some looming questions around the use of data. Exploring the project, how it will help the environment and what will happen to all of the data?

Data Management & Analytics, Enterprise Applications

July 26, 2019

Tim Albright

Analyst Insight

Why the Zoom Exploit Resulted in a Net Positive for the Company

Enterprise Applications

July 25, 2019

Daniel Newman

Analyst Insight

Customer Journey Map: Why The CIO And CMO Must Collaborate

If a CIO is going to lead digital transformation, then they need to have an understanding of the customer journey map. Here’s what they need to know.

CIO Insights, Enterprise Applications, Hybrid Cloud, Infrastructure, and Operations

July 11, 2019

Daniel Newman

Analyst Insight

Amazon Upskilling 2025 — Amazon Commits to Retraining Employees

Amazon Upskilling 2025 was announced today, a commitment by Amazon to invest $700 million in retraining employees in data science, machine learning, business analysis, etc. Not to take anything away from Amazon's 'moment' $700 million over six years is not a lot of money in the big scheme of all things Amazon.

Enterprise Applications

July 1, 2019

Tim Albright

Analyst Insight

UCaaS Should Be the Next Service You Add

As companies are moving more infrastructure to the cloud and service offerings they should consider going to UCaaS for cost and flexibility.

Enterprise Applications

June 27, 2019

Tim Albright

Analyst Insight

Why You Should Go to Zoomtopia

Zoomtopia is the annual gathering of Zoom, their partners, and passionate user base that gives everyone a roadmap to to where the video conferencing platform is headed. Here's why you should definitely go.

Artificial Intelligence Devices, Enterprise Applications

June 26, 2019

Tim Albright

Analyst Insight

Unified Communications is a Central Focus of the Annual InfoComm 2019 Show

The annual InfoComm show puts unified communications at the center of their trade show and the audiovisual industry showcasing the importance of UC in AV.

Enterprise Applications

June 13, 2019

Daniel Newman

Futurum Tech Webcast

Are we Over-Collaborating with Collaboration Tools?–Futurum Tech Podcast Episode 049

Enterprise Applications

June 12, 2019

Daniel Newman

Analyst Insight

Cisco Live — Collaboration Goes Cognitive and Interoperable

Cisco Live 2019 was about the future of collaboration, which is all about cognitive collaboration and interoperability. The Cisco ecosystem has always had vastly more collaboration tools (contact center, VoIP, on and off-prem) than many of the upstart cloud players, but in the age where less is more and simple wins hearts, Cisco has needed a wildcard to differentiate their meeting tools.