Category: Ecosystems, Channels, & Marketplaces

Will Salesforce's $3.6B Fin Deal Redefine the Agentic Enterprise Standard?
June 15, 2026

Will Salesforce’s $3.6B Fin Deal Redefine the Agentic Enterprise Standard?

Salesforce's $3.6B acquisition of Fin signals a major shift toward agentic enterprise solutions. The deal accelerates autonomous AI agents in customer service, raising stakes for competitors and redefining what AI-first...
Does the New MTEB Leaderboard Set a New Standard for Transparent AI Model Evaluation?
June 13, 2026

Does the New MTEB Leaderboard Set a New Standard for Transparent AI Model Evaluation?

Hugging Face launches an overhauled MTEB Leaderboard with significant speed improvements, granular filtering, and enhanced transparency. Enterprise AI leaders now have better tools to evaluate and compare foundation models beyond...
Marketing Orchestration
June 12, 2026

Adobe’s CX Enterprise Coworker Raises the Stakes for Agentic AI in Marketing Orchestration

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, analyzes how Adobe's CX Enterprise Coworker redefines marketing orchestration through agentic AI, positioning enterprises to move beyond...
Smart Assist
June 12, 2026

Smartsheet Bets Big on Open AI Integration, Can It Win the Enterprise Platform War?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how Smartsheet's Smart Assist integration strategy with multiple AI vendors positions the platform as a central...
Five9's Fusion Ecosystem
June 12, 2026

Can Five9’s Fusion Ecosystem Redefine the CX Platform Race?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how Five9's Fusion partner ecosystem deepens integrations with Salesforce, ServiceNow, and Epic to drive AI-powered omnichannel...
Salesforce Bets on Usage-Based Billing: Will m3ter Acquisition Redefine Enterprise Monetization?
June 9, 2026

Salesforce Bets on Usage-Based Billing: Will m3ter Acquisition Redefine Enterprise Monetization?

Salesforce acquired m3ter to embed consumption-based billing into Agentforce Revenue Management, positioning itself to lead the enterprise shift toward flexible, usage-based pricing models....
Zendesk Bets on Embedded AI Support, Can Deep Microsoft 365 Integration Shift Enterprise Workflows?
June 5, 2026

Zendesk Bets on Embedded AI Support, Can Deep Microsoft 365 Integration Shift Enterprise Workflows?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Zendesk's new Support Assistant for Microsoft 365 embeds AI-powered support into Teams, Outlook, and Word to streamline...
Can NVIDIA Cosmos 3 Make Open Physical AI a Reality, Or Will Fragmentation Stall Progress?
June 5, 2026

Can NVIDIA Cosmos 3 Make Open Physical AI a Reality, Or Will Fragmentation Stall Progress?

NVIDIA Cosmos 3 launches as the first open omni-model for physical AI, targeting robotics and embodied AI with an open-source approach that challenges proprietary models from OpenAI, Google, and Amazon,...
Databricks Genie and Partners Target Enterprise AI's Real Bottleneck: Cross-Functional Intelligence
June 4, 2026

Databricks Genie and Partners Target Enterprise AI’s Real Bottleneck: Cross-Functional Intelligence

Databricks Genie launches production-grade conversational AI to address enterprises' top challenge: AI reliability. Governed, context-aware insights help overcome critical adoption barriers across business functions....
Content Orchestration
June 1, 2026

Salesforce Bets on Contentful to Make Agentic AI and Content Orchestration Table Stakes

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how Salesforce's acquisition of Contentful integrates AI-powered content orchestration into enterprise platforms, intensifying competitive pressure....
Anthropic’s Milan Office Signals a New Phase of Responsible AI Adoption in Italy
May 31, 2026

Anthropic’s Milan Office Signals a New Phase of Responsible AI Adoption in Italy

Anthropic's new Milan office signals Italy's growing role in responsible AI adoption, with partnerships across leading enterprises and cultural institutions driving ethical, industry-specific AI deployment across Europe....
Anthropic's $65B Raise: Can Claude's Enterprise Surge Justify a $965B Valuation?
May 30, 2026

Anthropic’s $65B Raise: Can Claude’s Enterprise Surge Justify a $965B Valuation?

Anthropic's $965B valuation, driven by Claude's enterprise success and $47B revenue run rate, faces scrutiny over sustainability amid rising competition and tightening AI budgets....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

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We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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