Category: Ecosystems, Channels, & Marketplaces

December 29, 2021

Mastercard to Acquire CX Personalization Firm Dynamic Yield

December 28, 2021

The Pitfalls of Over-Personalization with CX

December 28, 2021

CX Personalization and Optimization

December 27, 2021

The Power of Zero-Party Data

December 27, 2021

Capital One Is Nation’s No. 1 Bank in Customer Satisfaction, Says JD Power

December 16, 2021

Dynamic Yield Report Finds Significant Advances This Year in Personalization

shopping appointments cx
November 18, 2021

Using Appointment-Based Shopping to Improve CX

November 16, 2021

Personalization Is Important, but Marketers Face Many Obstacles

November 16, 2021

B2B Personalization for CX Vendors

November 5, 2021

Acquia Study: Marketers Changed Digital CX Strategies While the Pandemic Raged On

October 28, 2021

New Report Indicates that Funnels Miss Customer Interactions and Distort Data

October 27, 2021

Restaurant Software Company Olo to Acquire Customer Personalization Provider Wisely

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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