Category: Digital Leadership & CIO

May 3, 2022

mdiamond@futurumresearch.com

Market Coverage

New Poly Sync 10 Speakerphone Brings All-in-One Functionality to Employees Making the Transition to Hybrid Work and Needing Improved Collaboration Features

Futurum analyst Michael Diamond looks at the latest Poly Sync 10 all-in-one speakerphone and explains how it bridges the needs of work-from-home employees who are transitioning to hybrid work while seeking improved collaboration features.

Digital Leadership & CIO, Enterprise Software, & Digital Workflows, Hybrid Cloud, Infrastructure, and Operations

May 3, 2022

Alex Gaw

Industry News

New Research from LivePerson, cdp.com, Simplr, Smart Communications, and Sailthru

Reports Tackle Call vs. Message Options, AI Use in Marketing, Chatbots, and More

Digital Leadership & CIO

May 2, 2022

Daniel Newman

Analyst Insight

The Metaverse Is Coming: Three Things Businesses Are Not Thinking About

As the metaverse expands, our online or virtual personas will be as much a part of who we are and how we represent ourselves as our real-life version. Futurum's principal analyst Daniel Newman dives into what companies need to think about as the metaverse expands to be a greater part of everyday life.

Digital Leadership & CIO

May 2, 2022

Daniel Newman

Making Markets

Making Markets EP34: Big Tech Outperforms, Amazon’s Surprise Loss, What This Quarter’s Results Mean

This episode of Making Markets explores a big week of tech earnings as the biggest names including Microsoft, Apple, Amazon, Meta, and Alphabet all reported.

Digital Leadership & CIO, Hybrid Cloud, Infrastructure, and Operations

April 29, 2022

tweiss@futurumresearch.com

Market Coverage

Five9 Q1 Revenue Rises to $182.8M, a 33% Increase YoY, Setting Another New Five9 Revenue Record as the Contact Center Services Vendor Sees Continued Growth

Futurum analysts Todd R. Weiss and Shelly Kramer examine the latest Five9 Q1 revenue numbers, which saw revenue rise by 33 percent to $182.8 million from $137.9 million a year ago as the cloud-based contact center services vendor continues in growth mode, including a focus on the enterprise customer. This, combined with positive momentum for born on cloud CX/CC solutions that offer flexibility and extensibility not found with legacy solutions bodes well for Five9.

Digital Leadership & CIO, Enterprise Software, & Digital Workflows, Intelligent Devices

April 29, 2022

mdiamond@futurumresearch.com

Market Coverage

Meta and Ray-Ban Stories Announce Smart Glasses Rolling Out in New Markets and New Colors

Futurum analysts Shelly Kramer and Michael Diamond explore the announcement by Meta and Ray-Ban Stories that Ray-Ban smart glasses are rolling out in new markets, with new color offerings, and more importantly, why this is an important move for Meta in its quest to remain relevant with a younger creator/influencer demographic.

Digital Leadership & CIO, Intelligent Devices

April 28, 2022

Alex Gaw

Industry News

Press Ganey Completes Acquisition of Forsta, Uniting Key CX Providers

Acquisition Will Enable Optimized Operations and Expanded Capabilities on Both Sides

Digital Leadership & CIO

April 28, 2022

Jared Klee

Market Coverage

Fidelity’s Digital Assets Account Offering Enables 401K Retirement Savers to Invest in Bitcoin

Futurum Analyst in Residence Jared Klee analyzes Fidelity’s announcement of its Digital Assets Account offering. Fidelity’s DAA is an industry-first offering for bitcoin in 401(k)s and Klee considers the impact 401(k) retirement savers who can invest in bitcoin will have on the market, how this is similar to the massive impact the first gold ETFs had on gold investing, and what this means for Fidelity’s competitive positioning.

Digital Leadership & CIO

April 28, 2022

Ron Westfall

Market Coverage

HPE RAN Automation Targets CSP Automation and Multi-vendor Challenges for Any RAN Environment

Futurum’s Ron Westfall assesses why the new HPE RAN Automation solution fulfills top-priority operator demand for multi-vendor management and automation across increasingly intricate RAN environments and shows how HPE can make inroads across emerging cloud-native, open source 5G environments by supporting RAN automation in alignment with managing overall edge infrastructure.