Alex Gaw, Contributing Analyst at The Futurum Group, rounds up the latest CX M&A and funding news with HubSpot, Vista Equity Partners, Sharpen Technologies, Cendyn, and Cogito....
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Capgemini, Qualtrics, and Disqo....
On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead welcome Ken Exner, CPO at Elastic to discuss their recently unveiled Elasticsearch Query...
Alex Gaw, Contributing Analyst at The Futurum Group, examines initiatives from CX providers NICE, Workvivo, and IBM with their respective partners Oodle Car Finance, Virgin Group, and NatWest Bank....
Keith Kirkpatrick, Research Director at The Futurum Group, covers Amdocs’ launch of a telco-focused retail store, highlighting how existing, non-invasive tracking technology can be used to create seamless and friction-free...
Olivier Blanchard, Research Director at The Futurum Group, shares his insights on how the Galaxy Watch Universal Gestures suggests that intuitive touch-free UI is quietly becoming a core throughline of...
In our latest Market Insight Report, ‘Tis the Season: CX “Must Haves” for High-Volume Travel Periods, we dive into the five must haves for high-volume travel periods, and what companies...
On this episode of The Six Five – In the Booth, hosts Daniel Newman and Patrick Moorhead are joined by Lattice’s Deepak Boppana, for an inside look at Lattice Semiconductor’s...
In our latest Research Brief, Delivering Personalized Outreach via Dynamics 365 Customer Insights, completed in partnership with Microsoft, The Futurum Group covers demand drivers for greater personalization and discusses the...
Dave Raffo, Senior Analyst at The Futurum Group, looks at file and object storage announcements at AWS re:Invent 2023 and how they fit with the hyperscaler’s generative AI strategy....
The Futurum Group’s Ron Westfall and Todd R Weiss review key 5G FWA developments including the T-Mobile Verizon 5G FWA horse race, Nokia’s new FastMile FWA products, and Ericsson’s recommendations...
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