Category: CIO & Technology Buyers

Companies Implement NFT Loyalty Programs for Customer Retention
October 4, 2023

Companies Implement NFT Loyalty Programs for Customer Retention

Clint Wheelock, Chief Research Officer at The Futurum Group, examines how companies are looking at implementing NFT loyalty programs to improve customer engagement and retention to replace or supplement traditional...
Workhuman Releases App for Teams and New Human Workplace Index
October 4, 2023

Workhuman Releases App for Teams and New Human Workplace Index

Sherril Hanson, Senior Analyst at The Futurum Group, shares her thoughts on Workhuman’s latest Microsoft Teams integration, which promises easy access to the full Workhuman platform, and explores the latest...
Lattice Unveils CrossLinkU-NX FPGAs With Integrated USB
October 4, 2023

Lattice Unveils CrossLinkU-NX FPGAs With Integrated USB

Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights as Lattice Semiconductor unveils its latest CrossLinkU-NX model FPGAs with integrated USB, bringing USB capabilities to its latest...
CX Wins for Amelia, Yoobic, RingCentral, Qualtrics, and Veeva
October 4, 2023

CX Wins for Amelia, Yoobic, RingCentral, Qualtrics, and Veeva

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
Expanding Commitment to Zoom: Crestron’s Latest Zoom Solutions
October 4, 2023

Expanding Commitment to Zoom: Crestron’s Latest Zoom Solutions

Craig Durr, Research Director at The Futurum Group, highlights Crestron's strategic advancements in workplace collaboration through its latest Zoom-certified solutions....
CX Wins for TTEC, 8x8, and Oracle Communications
October 4, 2023

CX Wins for TTEC, 8×8, and Oracle Communications

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of recent CX wins by TTEC, 8x8, and Oracle....
Salesforce Partners With McKinsey, Williams-Sonoma, and Capgemini
October 3, 2023

Salesforce Partners With McKinsey, Williams-Sonoma, and Capgemini

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firm Salesforce with new partners McKinsey & Company, Williams-Sonoma Inc., and Capgemini....
Avaya Is Making Strong Progress in Business and Product Enhancements
October 3, 2023

Avaya Is Making Strong Progress in Business and Product Enhancements

Sherril Hanson, Senior Analyst at The Futurum Group, breaks down Avaya’s announcement on its progress across multiple fronts and discusses the latest enhancements to the Avaya Experience Platform....
Amazon FTC
October 3, 2023

Amazon FTC

The Six Five Team discusses Amazon FTC....
Apple iPhone 15 defects
October 3, 2023

Apple iPhone 15 defects

The Six Five Team discusses Apple iPhone 15 defects....
IBM Granite GAI watsonx goes GA with Indemnity Protection
October 3, 2023

IBM Granite GAI watsonx goes GA with Indemnity Protection

The Six Five Team discusses IBM Granite GAI watsonx goes GA with Indemnity Protection....
Mitel Completes the Acquisition of Unify From the Atos Group
October 3, 2023

Mitel Completes the Acquisition of Unify From the Atos Group

Craig Durr, Research Director at The Futurum Group, delves into Mitel's strategic acquisition of Atos Unify, highlighting its potential impact on the global UC landscape....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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