Login

Author: Sherril Hanson

Contact center product announcements
Sherril Hanson

Avaya, Ascensos, Balto, OmanTel, and Others Announce Products, Partnerships

Contact Center CX Enhanced by Integrating Beneficial Technologies
QuestionPro acquires SuiteCX
Sherril Hanson

QuestionPro Acquiring Journey Mapping Provider SuiteCX

The Combination Brings Together the “What” and the “Why” for a Better Customer Experience
Customer insights and feedback product launches
Sherril Hanson

Partner and Product Launches from Alchemer, QuestionPro, Qualtrics, and Others

Reputation Monitoring, Session Replay Integration, and Benchmarking are Highlighted
Employee Experience
Sherril Hanson

Employee Experience Technology Adoption Is Being Driven by Pandemic Recovery and Workforce Instability

Worldwide Spending on Employee Experience Software and Services Will Increase from $5.9 Billion in 2021 to $14.6 Billion by 2026
Employee experience research studies
Sherril Hanson

EX-Related Research from Aceup, Qualtrics, and isolved

Development, Collaboration, and Manager Stress Are Key Themes Revealed in Research Studies
Employee experience product launches
Sherril Hanson

LumApps, Nexthink, PlanSource, and Vantage Circle Announce New Features and Products

New Launches Focus on Digital EX, Communications, Knowledge Sharing, and Rewards
Employee experience and sustainability
Sherril Hanson

Supporting Environmental Causes and Sustainability Is a Key Part of EX

Technologies Can Ease Efforts and Track Success, While Playing an Important Role in Recruiting and Retention
Employee experience for deskless workers
Sherril Hanson

5 Questions with Sandra Moran, CMO, WorkForce Software

Improving Employee Experience for Deskless Workers
Customer insights and feedback product launches and partnerships
Sherril Hanson

Khoros, Medallia, Netigate, Qualtrics, and Others Announce Products, Partnerships

Capabilities Being Bolstered Include Social Media Management, Frontline Engagement, Text Analysis, Customer Satisfaction Data, and Video Feedback
Candidate experience
Sherril Hanson

Candidate Experience Is an Important Pre-Employee Experience

EX and CX Principles and Technologies Should Be Applied to this Journey Segment
Microsoft Viva product enhancements
Sherril Hanson

Microsoft Announces Major Viva Enhancements and Work Trend Research

The Viva Platform Broadens to Help Improve Employee Pain Points
Travel and hospitality customer experience
Sherril Hanson

Realistic CX Expectations Are Key to Return to Travel

A Smooth and Uneventful Trip with a Few Wow Moments Not Necessarily Delivered Through the CX Technology Stack
Become a Client

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701

Linkedin Youtube Facebook

Welcome to The Futurum Group

Login to The Futurum Group
Login to Futurum Intelligence
Login to Futurum Labs Research Library

Thank you, we received your request, a member of our team will be in contact with you.