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Author: Sherril Hanson

Healthcare employee experience and patient experience
Sherril Hanson

Healthcare Workers Struggle With EX; Patient Experience Lags

Qualtrics Data Points to Areas of Concern for Employees and Targeted Areas of Improvement for Patients
Digital employee experience product launches and partnerships
Sherril Hanson

EX Update: Almaden, Confirm, Engagedly, Gympass, Medallia, and Nexthink

Digital Employee Experience, Performance Reviews, Pulse Surveying, Integrations, and Partnerships Are Spotlighted
Hospitality tech consumer research studies
Sherril Hanson

CX Implications of Hospitality Tech Study Data

Communication, Convenience, Contactless, and Mobility Are Important Focus Areas
Microsoft Invests in Darwinbox
Sherril Hanson

Microsoft Invests in HR Software Company Darwinbox

Integrations with the Microsoft Product Ecosystem and Co-Innovation Are Expected
Contact Center partnerships and product launches
Sherril Hanson

Broadvoice, Genesys, AWS, Google Cloud, and More Announce Contact Center News

IPI, Mitel, Sprinklr, Sitel, Tollring, TTEC, Verint, Verizon, and WWT Are Among the Others with New Products, Enhancements, and Partnerships
Employee Communities
Sherril Hanson

Employee Communities Can Be Powerful CX and EX Tools

Employees Become Key Stakeholders and Design Partners with a Stronger Sense of Belonging
Employee experience surveys and research studies
Sherril Hanson

EX-Related Research from isolved, Reward Gateway, UKG, and WTW

Burnout, Challenges, Purpose, Rewards & Recognition, and Performance and Pay Management Are Areas of Concern
State of the employee experience market
Sherril Hanson

Employee Experience in 2023

Companies May be Focusing Efforts More Narrowly
Employee experience product announcements
Sherril Hanson

EX News from Gloat, Gympass, TaskHuman, Thrive Global, Quantum Workplace, and Workhuman

Recent Announcements Focused on Feedback, Mentoring, Wellness, DEI, and Consulting
Contact center news and announcements
Sherril Hanson

Contact Center News from Aisera, Genesys, NICE, Five9, LivePerson, and Zoho

Company Moves Focus on CX Features Leveraging AI and Deepening Technology Integration
Qualtrics Government EX CX
Sherril Hanson

Research from Qualtrics Shows Government Agencies Struggle with CX, EX Issues

Interview with Dr. Sydney Heimbrock Spotlights Challenges and Solutions
Layoff anxiety
Sherril Hanson

Layoffs Are Taking a Toll on Employee Wellbeing

New Research from Perceptyx Points to Increased Anxiety and Negative Behaviors
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