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Author: Sherril Hanson

Sherril Hanson

TDCX Poised to Capture Opportunities from the US$100 Billion Outsourced CX Services Market with Trading Debut on the NYSE

Sherril Hanson

Informatica Files Registration Statement for Proposed Initial Public Offering

Sherril Hanson

TIBCO Accelerates Time-to-Insights with Revolutionary Enhancements to Analytics Portfolio

Innovative Functionality Across Analytics Portfolio Strengthens Powerful Combined Suite of Solutions
Sherril Hanson

InMobi Partners with TrueData to Further Scale Identity Resolution for Advertisers

COLLABORATION HELPS BUILD FAR-REACHING DATA LAKE OF MOBILE USERS IN NORTH AMERICA
Sherril Hanson

Terminus Acquires Zylotech, Launches Terminus Customer Data Platform (CDP) to Improve the Accuracy of B2B Go-to-Market Data

Terminus CDP is purpose-built for B2B marketing, providing accurate and trusted buying committee data so customers can connect directly with key decision makers at target accounts
Sherril Hanson

ActionIQ Releases Comprehensive B2B Customer Data Platform Solution

Sherril Hanson

Zoom Announces Termination of Merger Agreement with Five9

Sherril Hanson

FIVE9 POISED TO CONTINUE TO TRANSFORM CUSTOMER ENGAGEMENT AND DRIVE INDUSTRY-LEADING GROWTH AND PROFITABILITY FOR SHAREHOLDERS AS STANDALONE COMPANY

Sherril Hanson

Alonti Catering Kitchen Selects InMoment as their Experience Improvement Partner Following Extensive Vendor Review

Sherril Hanson

Major Carriers Crossing Consumer Digital Divide with Airkit’s New CX Solutions for Insurance

New digital self-service solutions lower carrier cost to serve by 40%, achieve 0% NIGO, 2x sales efficiency, and increase CSAT by 30%.
Sherril Hanson

Haptik launches AI Agent Assist to improve agent performance and drive better customer experiences

Sherril Hanson

Qubit Survey Reveals 72.6% of Online Shoppers Blame Inability to Find Desired Products as Top Reason for Lack of Purchase

More than 61% of shoppers cite poor site navigation as the motivation for ‘bouncing’ and abandonment
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