The proposed acquisition of Affinio will expand NowVertical’s position in the enterprise Marketing vertical and provide additional privacy-safe data analytic capabilities to the company’s platform.
More than half (53%) of consumers have cut spending after a bad experience with a company; Internet service providers, airlines most likely to frustrate customers with poor service
NICE helps shape CX strategy, delivers nearly $1.8 million in annual benefits through efficient management of Globe’s WFM Operational Center across voice and digital lines of business with Value Realization Services
Watermark Consulting research finds firms that lead in Customer Experience financially outperform those that lag by a more than 3-to-1 margin in shareholder return
