The Hidden Moat: Why Operational Depth Defeats the ‘Build It Yourself’ Narrative

Keith Kirkpatrick, VP & Research Director at Futurum, shares his insights on the buy vs build debate for enterprise applications, and discusses the appropriate use of AI to build functional application extensions.
Microsoft Build 2026 – The Platform, Integration Plane, and Developer Surface

Futurum Analysts Ashley, Kirkpatrick, Patience, and Shimmin analyze Microsoft Build 2026 across models, agents, data intelligence, governance, and silicon as Microsoft positions itself as the platform, the integration plane, and the developer surface.
The Hidden Moat: Why Operational Depth Defeats the ‘Build It Yourself’ Narrative

Keith Kirkpatrick, VP & Research Director at Futurum, shares his insights on the buy vs build debate for enterprise applications, and discusses the appropriate use of AI to build functional application extensions.
Salesforce Bets on Agentic Marketing: Will Unified AI Agents Redefine Martech ROI?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, analyzes how Salesforce’s agentic AI marketing platform leverages collaborative agents for campaign creation, lead qualification, and customer experience.
Workday and Google Integrate HR and Finance AI Agents into Gemini Enterprise

Keith Kirkpatrick, Research Director at Futurum, examines how the Workday Google Cloud partnership brings governed AI agents, enterprise data, and HR and finance workflow execution into Gemini Enterprise.
Will Adobe and NVIDIA’s RTX Spark Partnership Redefine Creative AI Workflows?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how NVIDIA’s RTX Spark integration into Adobe’s flagship applications promises to redefine creative workflows through AI-accelerated performance, co.
Can ZoomMate Make Zoom the New System of Action for Enterprise Workflows?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Agentic AI is reshaping how enterprises buy software, positioning Zoom as a hub for orchestrating workflows across Salesforce, Jira, Slack, and ServiceNow.
Are Mid-Market AI Budgets Doomed to Complexity Tax, Or Is a Simpler Path Emerging?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Mid-market companies lose 25% of AI budgets to complexity, making integrated solutions and workflow-ready platforms essential for faster ROI.
Microsoft 365 Copilot’s Redesign Raises the Bar for Embedded Enterprise AI

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, analyzes how Microsoft 365 Copilot’s major redesign transforms embedded enterprise AI with unified entry points, context-aware intelligence, and Work IQ capa.
Salesforce Bets on Contentful to Make Agentic AI and Content Orchestration Table Stakes

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how Salesforce’s acquisition of Contentful integrates AI-powered content orchestration into enterprise platforms, intensifying competitive pressure.
Can Bigin’s AI Agents Redefine CRM Automation for Small Businesses?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Bigin’s Zia Agents democratize advanced AI automation for small businesses, enabling teams to automate repetitive tasks and unlock enterprise-level insights.
SugarAI’s Rebrand Raises the Stakes in AI-Powered CRM, But Can It Deliver Actionable Intelligence?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, SugarAI’s rebrand as an AI platform seeks to differentiate it from Salesforce and Microsoft through actionable intelligence in the competitive CRM market.
