OpenText Aviator Delivers Generative AI Use Cases Beyond CX
Keith Kirkpatrick, Research Director at The Futurum Group covers the release of OpenText Aviator, the company’s generative AI product suite, and discusses how the focus on back-office use cases will benefit customers.
Voiceitt Launches Accessible and Inclusive Voice-Enabled Experience App
Keith Kirkpatrick, Research Director at The Futurum Group covers Voiceitt’s launch of its new application that will allow people with speech disabilities to easily communicate with others, and the possible use cases for enterprises to consider.
Salesforce Announces Major Design Update to Slack Platform
Keith Kirkpatrick, Research Director at The Futurum Group covers the launch of Slack’s major user interface redesign, and discusses why this is good for Slack and its users.
ADP Announces Acquisition of Low-Code Automation Tool Provider Sora
Keith Kirkpatrick, Research Director at The Futurum Group covers ADP’s acquisition of Sora, a low-code intelligent workflow automation and data integration tool focused on unifying HR data, and discusses the benefit of automating workflows in HR.
Cisco Enhances Its Extended Detection and Response Ransomware Solution
Keith Kirkpatrick, Research Director at The Futurum Group covers Cisco’s XDR solution’s integrations of Cohesity DataProtect and DataHawk to identify and respond to ransomware attacks, and discusses the vulnerabilities of hybrid work environments.
Luminar Q2 Earnings Beat Expectations, Revenue Grows to $16.2 Million
Daniel Newman and Keith Kirkpatrick at The Futurum Group cover Luminar’s Q2 2023 earnings, and examine the key factors that will help position the LiDAR technology provider for future success in late 2023 and beyond.
Zoom Announces Developer Ecosystem Framework
Keith Kirkpatrick, Research Director at The Futurum Group covers Zoom’s newly announced Developer Ecosystem Framework, and discusses how it will be used to support current customer application preferences while also setting the table for future platform sales opportunities.
OpenText Reports Strong Q4 and FY 2023 Earnings, Driven by Cloud and ARR Growth
Steven Dickens, VP and Practice Leader and Keith Kirkpatrick, Research Director at The Futurum Group share their insights on OpenText’s Q4 and FY 2023 earnings. OpenText Inc. has reported strong Q4 and FY 2023 performance, driven by significant growth in ARR and cloud bookings. Notably, the company achieved its tenth consecutive quarter of organic growth in constant currency for both cloud and ARR. OpenText also launched a new version of its customer experience management platform, integrating technology from its acquisition of Micro Focus setting a target to return Micro Focus to organic growth in 2024.
ServiceNow Announces Expanded GenAI Tools
Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into ServiceNow’s AI product strategy, covering the announcement of two new generative AI tools for the Now Platform, as well as the forthcoming generative AI-infused premium SKUs to enhance its ISTM, CSM, and HRSD offerings.
Pixar, Adobe, Apple, and Others Announce Alliance for OpenUSD
Keith Kirkpatrick, Research Director at The Futurum Group, covers the announcement of the Alliance for OpenUSD, a consortium announced to support the development of a 3D content standard and innovation, and discusses the need for such a standard with technology that can be deployed across a plethora of use cases and industries.
Customer Experience IQ Dashboards
Customer Experience (CX) dashboards focus on 7 segments of the market including Contact Center, Customer Data & Analytics, Customer Data Platform, Customer Data Feedback, Customer Relationship Management, Employee Experience, and Personalization & Optimization.
ServiceNow Announces AI Lighthouse Program to Fast-Track GenAI Adoption
Keith Kirkpatrick, Research Director at The Futurum Group covers the announcement of AI Lighthouse, a program launched by ServiceNow, Nvidia, and Accenture, to help clients quickly develop and scale generative AI, and ponders whether this offering could be viewed as a “generative-AI-in-a-box” offering, albeit a complex and customizable one.
