Author: Clint Wheelock

August 25, 2021

Clint Wheelock

Dialpad and Playvox partner to optimize agent and customer experience through Dialpad Contact Center

The Dialpad and Playvox partnership delivers the most comprehensive, AI-enabled workforce solution for contact centers

August 24, 2021

Clint Wheelock

Blueshift Announces Global Expansion

Provider of SmartHub Customer Data Platform hires Europe and APAC executives and launches data hosting in Europe

August 19, 2021

Clint Wheelock

New Partnership Between Mercer and Qualtrics to Help Organizations Create Impactful Employee Experience and Benefits Programs

August 19, 2021

Clint Wheelock

Twilio Segment Unveils New Developer Toolkit for CDPs

Twilio Segment’s unparalleled flexibility empowers developers to create world-class, differentiated customer experiences with the world’s #1 CDP

August 19, 2021

Clint Wheelock

Balto Raises $37.5M; Pushes to Close Execution Gap for Contact Centers

August 19, 2021

Clint Wheelock

Vonage Contact Center Helps Key Travel Deliver an Enhanced Experience for Humanitarian and Academic Travelers Worldwide

Key Travel has delivered an enhanced omnichannel experience

August 18, 2021

Clint Wheelock

STUDY: 74% of Consumers Expect A Hybrid Customer Journey

The “The New Face of Local” report by Uberall & MomentFeed finds that consumers prefer a mix of online and offline experiences with a business

August 18, 2021

Clint Wheelock

An Opportunity to Delight: Just 14% of Global Consumers Expect to Be Wowed by a Company

Freshworks survey, conducted by Opinium, reveals complexities of global customer experience expectations

August 17, 2021

Clint Wheelock

FICX Secures $8M in Funding to Launch No-Code CX Automation Platform

Series B investment round to fuel accelerated development and growth for its software platform to digitize and automate customer processes for frictionless interaction

August 17, 2021

Clint Wheelock

AT&T Business Shaping the Customer Experience for the Recovery Era

AI-Powered Enhancements to AT&T Cloud Contact Center make advanced contact center capabilities more accessible to more businesses

August 12, 2021

Clint Wheelock

Anexinet Continues Their Strategic Expansion Plans By Acquiring Light Networks

Acquisition Deepens Anexinet’s Customer Experience, Workplace Modernization, and Infrastructure Solutions

June 15, 2021

Clint Wheelock

Momentive Debuts on the NASDAQ under Ticker Symbol MNTV

Agile experience management company formerly operating as SVMK Inc. will celebrate its relaunch by ringing The Closing Bell® today

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