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What we do
Business Economic Value
Data & Intelligence
Media Activation & Custom Projects
Research & Advisory
Testing, Labs & Validation
What we cover
2025 Research Agenda: Key Topics and Coverage Areas
Futurum Research 2025: Key Issues and Predictions
Artificial Intelligence Software and Tools
Artificial Intelligence Devices
Channels and Go-to-Market
CIO Insights
Cybersecurity
Data Management and Analytics
DevOps and Application Development
Enterprise Applications
Semiconductors
News and Insights
The Futurum Network
Insights
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Futurum Labs Research Library
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Signal65
Six Five Media
Tech Field Day
Techstrong
Visible Impact
Media
The View from Davos 2025
Techstrong Live Stream
Futurum Tech Webcast
The Six Five Webcast
The Main Scoop
™
Making Markets Podcast
Infrastructure Matters
The 5G Factor
DevOps Dialogues
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Author:
Clint Wheelock
December 14, 2022
Clint Wheelock
Industry News
CX Innovators: Heidi Bullock, Tealium
Creating More Personalized Customer Touchpoints Using Strategic Technology and Effective Business Processes
CIO Insights
,
Enterprise Applications
December 8, 2022
Clint Wheelock
Industry News
CX Innovators: Ashu Roy, eGain
Harnessing Conversational AI and NLP to Enhance the Agent Experience and Improve Customer Satisfaction
CIO Insights
,
Enterprise Applications
December 7, 2022
Clint Wheelock
Industry News
CX Innovators: KV Dipu, Bajaj Allianz
Reducing Friction in the Insurance Customer Journey through Strategic Technology Deployments
CIO Insights
December 5, 2022
Clint Wheelock
Industry News
CX Innovators: Kevin FitzPatrick, Ruby Tuesday
Harnessing New Programs and Technology to Evolve the Restaurant Customer Experience
CIO Insights
October 10, 2022
Clint Wheelock
Resource
The EX Market Ecosystem
CIO Insights
September 28, 2022
Clint Wheelock
Research Report for Purchase
Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
CIO Insights
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Enterprise Applications
September 8, 2022
Clint Wheelock
Research Report for Purchase
CX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
CIO Insights
August 22, 2022
Clint Wheelock
Resource
CX Technology Guide
People, Processes, Policies, Governance, and the Technology for Designing CX Programs that are Built to Last
CIO Insights
May 16, 2022
Clint Wheelock
Resource
Feedback Needs to Create Action
CIO Insights
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Enterprise Applications
May 5, 2022
Clint Wheelock
Resource
Elevating Engagement in Healthcare During a Pandemic
CIO Insights
April 28, 2022
Clint Wheelock
Resource
Building a ‘Personal Bank in a Digital Age’ With a 360-degree Customer View
CIO Insights
,
Cybersecurity
,
Enterprise Applications
April 28, 2022
Clint Wheelock
Resource
Delivering a Personalized and Consistent Patient Call Center Experience
CIO Insights
,
Enterprise Applications
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