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Author: Alex Gaw

CX Wins for Salesforce, Veeva Systems, and MoEngage
Alex Gaw

CX Wins for Salesforce, Veeva Systems, and MoEngage

Partners Include Amazon Web Services, Bayer, and DubiCars
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Salesforce, Veeva Systems, and MoEngage.
New CX Wins with Salesforce, Genesys, 8x8, Sprinklr, and Medallia
Alex Gaw

New CX Wins with Salesforce, Genesys, 8×8, Sprinklr, and Medallia

Partners Include Aer Lingus, Tonik Bank, Baptist World Aid, DIEZ, and Thesis
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Salesforce, Genesys, 8x8, Sprinklr, and Medallia.
AI M&A and New Funding with Anysphere, AlphaSense, and Enflame
Alex Gaw

AI M&A and New Funding with Anysphere, AlphaSense, and Enflame

Companies Engaged in AI-Related Initiatives Secure Additional Capital
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest CX funding news involving Anysphere, AlphaSense, and Enflame.
CX Research from Cloudera, Verint, Talkdesk, Stanford, and Kore.ai
Alex Gaw

CX Research from Cloudera, Verint, Talkdesk, Stanford, and Kore.ai

Topics Include Generative AI, Holiday Staffing Shortages, AI and CX Success, and More
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Cloudera, Verint, Talkdesk, Stanford University, and Kore.ai.
CX Wins for UKG, Press Ganey, and SugarCRM
Alex Gaw

CX Wins for UKG, Press Ganey, and SugarCRM

Partners Include Boba Tea Company, Sutter Health, and Waterco
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers UKG, Press Ganey, and SugarCRM.
CX M&A: Acquisitions by Oracle, airSlate, NICE, and Simpplr
Alex Gaw

CX M&A: Acquisitions by Oracle, airSlate, NICE, and Simpplr

Acquired Companies Include Next Technik, Instapage, LiveVox, and Socrates.ai, and Concentrix and Webhelp Complete Their Merger
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX acquisitions by Oracle, airSlate, NICE, and Simpplr, as well as an update on Concentrix closing its acquisition of Webhelp.
CX Wins With Emplifi, LiveVox, and Qualtrics
Alex Gaw

CX Wins With Emplifi, LiveVox, and Qualtrics

Successful Partnerships Involve Freshpet, Arrivia, and Southwest Airlines
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives Emplifi, LiveVox, and Qualtrics.
New CX Research from Exotel, Gainsight, and Heap
Alex Gaw

New CX Research from Exotel, Gainsight, and Heap

Topics Include CXOs Holiday Focus, Digital Customer Success, and Data Stack Challenges
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Exotel, Gainsight, and Heap.
InTouch Insight Closes BEB Acquisition and Contentsquare Gets Heap
Alex Gaw

InTouch Insight Closes BEB Acquisition and Contentsquare Gets Heap

Also: Atomicwork Lands $11 Million in Seed Funding
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX M&A news involving acquisitions by Intouch Insight and Contentsquare as well as news about funding success for San Francisco-based HR startup Atomicwork.
New CX Research from CallMiner, eduMe, and Calabrio
Alex Gaw

New CX Research from CallMiner, eduMe, and Calabrio

Research Topics Include AI Investment Among Organizations, Employee Customer Skills, and AI’s Impact on Center Agents
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from CallMiner, eduMe, and Calabrio.
CX Research from Twilio, Leapsome, and Workhuman-Gallup
Alex Gaw

CX Research from Twilio, Leapsome, and Workhuman-Gallup

Topics Include European Consumers and Brands, Perception Gap Between HR and Employees, and Recognition at Work
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Twilio, Leapsome, and Workhuman in collaboration with Gallup.
CX New Launch and Funding News
Alex Gaw

CX New Launch and Funding News

ADP Unveils Fund, Orquesta Secures More Capital, and Nexusflow Lands Seed Fund
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest CX new launch and funding news involving ADP, Orquesta, and Nexusflow.
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