Unified Communications and Collaboration: The Primacy of Security, Privacy and Trust

Unified Communication and Collaboration (UC&C) systems have been enabling enterprise organizations to improve the way they communicate and collaborate with employees as well as partners and customers. These tools have become a critical piece of the technology stack in most organizations.

Over the course of 2020, due in large part to the global crisis, the competitive landscape for communication and collaboration tools has dramatically changed. Many enterprises have discovered that existing deployments are unable to meet current demands. Others found themselves wholly unprepared and allowed users to pick and implement their own platforms — a form of shadow IT that brings risk into an organization.

The impact of decisions made today on which communication and collaboration tools and solutions to implement will be felt for years to come. Solutions that are chosen to meet the immediate needs and demands must also be secure and private in order to become a trusted business tool.

Our newest research report, Unified Communications and Collaboration: The Primacy of Security, Privacy and Trust — done in partnership with Cisco — offers a look into how businesses are choosing and implementing communication and collaboration solutions, particularly from the security, privacy and trust perspective. We share the findings of two studies conducted in late 2019 and early 2020 on the subject informed by the opinions of 1250 high-level business and technology executives directly responsible for the planning, management, and use of UC&C tools and solutions.

In this research report you’ll learn:

  • How unchecked growth can increase risk
  • The most important features of communication and collaboration tools today
  • The most important vendor capabilities enterprises are looking for
  • How are vendors like Microsoft, Cisco, Zoom, Slack and others perceived by their users today
  • How perceived vendor trust can improve collaboration

If you are responsible for implementing communication and collaboration systems in your organization, this report needs to be on your ‘must read’ list. For a complete dive into security and trust of UC&C systems, we welcome you to download this report, Unified Communications and Collaboration: The Primacy of Security, Privacy and Trust, and its companion, Unified Communications and Collaboration: The Essential Differentiators for 2020 and Beyond, today.

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Author Information

Ron is an experienced, customer-focused research expert and analyst, with over 20 years of experience in the digital and IT transformation markets, working with businesses to drive consistent revenue and sales growth.

He is a recognized authority at tracking the evolution of and identifying the key disruptive trends within the service enablement ecosystem, including a wide range of topics across software and services, infrastructure, 5G communications, Internet of Things (IoT), Artificial Intelligence (AI), analytics, security, cloud computing, revenue management, and regulatory issues.

Prior to his work with The Futurum Group, Ron worked with GlobalData Technology creating syndicated and custom research across a wide variety of technical fields. His work with Current Analysis focused on the broadband and service provider infrastructure markets.

Ron holds a Master of Arts in Public Policy from University of Nevada — Las Vegas and a Bachelor of Arts in political science/government from William and Mary.