Recent global events have forced businesses around the world to adapt to a decade’s worth of change and disruption in little more than a year. New consumer and business models have emerged, new technologies have been hastily deployed, and existing plans for an orderly transformation of digital infrastructures and business processes have been accelerated.
But this has resulted in a technology model that is more expansive and more complex than before. Challenges involving increased instances of shadow IT, accelerated digital transformation, and unplanned tech deployments have stressed existing operational management teams and technical support programs. It’s clear that traditional or legacy support programs are increasingly not able to keep up with the rapidly changing support needs of enterprise organizations as they adapt, evolve, and work to overcome the challenges they face today.
In our recent evaluation of HPE’s Pointnext Tech Care service, A Look at How a Next Gen IT Support Experience Can Deliver Significant Business Value, we identified five key pillars that will define the next generation of services and support. These include reduced friction and complexity; smart support experiences; knowledge and collaboration; value-forced guidance and direction; scalability and agility.
In our latest white paper, Enabling Business Value Through the Five Pillars of Enterprise Care — done in partnership with HPE — we explore how HPE’s newest offering, HPE Pointnext Complete Care, addresses these five pillars at the right time to play a critical role in allowing organizations to focus on business objectives and value creation. In this white paper you’ll learn:
- The enterprise tech care challenge
- How IT support can create business value in a new model
- An overview of HPE’s Pointnext Complete Care
True enterprise care requires a holistic approach that recognizes the need for end-to-end management from the cloud to the most distant end user. Finding the kind of solution and partner that can enable this is crucial for continued transformation and business success. If you are interested in learning more about HPE’s Pointnext Complete Care and how it can change your organization, download your copy of Enabling Business Value Through the Five Pillars of Enterprise Care today.
In partnership with:
Download Now
Author Information
Daniel is the CEO of The Futurum Group. Living his life at the intersection of people and technology, Daniel works with the world’s largest technology brands exploring Digital Transformation and how it is influencing the enterprise.
From the leading edge of AI to global technology policy, Daniel makes the connections between business, people and tech that are required for companies to benefit most from their technology investments. Daniel is a top 5 globally ranked industry analyst and his ideas are regularly cited or shared in television appearances by CNBC, Bloomberg, Wall Street Journal and hundreds of other sites around the world.
A 7x Best-Selling Author including his most recent book “Human/Machine.” Daniel is also a Forbes and MarketWatch (Dow Jones) contributor.
An MBA and Former Graduate Adjunct Faculty, Daniel is an Austin Texas transplant after 40 years in Chicago. His speaking takes him around the world each year as he shares his vision of the role technology will play in our future.
