Analyst(s): Nick Patience
Publication Date: February 25, 2025
Glean Technologies has unveiled its Glean Agents platform, marking a significant evolution from enterprise search to comprehensive AI-powered workplace applications. The platform enables employees to design and deploy AI agents while maintaining enterprise-grade security and governance controls, showcasing Glean’s strategic expansion in the rapidly growing AI agent market. This launch follows the company’s impressive growth to $100m ARR and recent $260m Series E funding round at a $4.6bn valuation.
Key Points:
- Glean’s agent platform represents a strategic expansion beyond enterprise search, offering a comprehensive Work AI platform that integrates search, chat, and agent capabilities with built-in governance controls.
- The company’s recent $260M Series E funding and major customer wins, including Koch Industries and T-Mobile, demonstrate strong market validation and enterprise adoption.
- Glean’s security-first approach, evidenced by partnerships with BigID, Cisco, and Palo Alto Networks, addresses critical enterprise concerns about AI deployment risks.
Overview:
Glean’s evolution from enterprise search to a comprehensive Work AI platform marks a significant development in the enterprise AI landscape. The company’s Glean Agents platform enables organizations to build, deploy, and orchestrate AI agents while maintaining strict security and compliance standards. The platform connects to over 100 enterprise data sources and leverages advanced technologies, including retrieval augmented generation (RAG) and multiple LLM providers.
Customer Deployments
The platform’s impact is already evident in major enterprise deployments. Koch Industries implemented Glean as a replacement for Microsoft Copilot and OpenAI ChatGPT Enterprise, indexing over 1 billion objects in just seven weeks. T-Mobile has deployed the platform across 100,000 customer service agents, achieving a 47% reduction in call resolution time. These successful implementations, combined with the platform’s strong daily active user engagement rates of 40%, demonstrate Glean’s ability to deliver tangible business value while addressing critical enterprise requirements for security, scalability, and governance.
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See the press release on Glean Agents on the Glean website.
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Author Information
Nick Patience is VP and Practice Lead for AI Platforms at The Futurum Group. Nick is a thought leader on AI development, deployment, and adoption - an area he has researched for 25 years. Before Futurum, Nick was a Managing Analyst with S&P Global Market Intelligence, responsible for 451 Research’s coverage of Data, AI, Analytics, Information Security, and Risk. Nick became part of S&P Global through its 2019 acquisition of 451 Research, a pioneering analyst firm that Nick co-founded in 1999. He is a sought-after speaker and advisor, known for his expertise in the drivers of AI adoption, industry use cases, and the infrastructure behind its development and deployment. Nick also spent three years as a product marketing lead at Recommind (now part of OpenText), a machine learning-driven eDiscovery software company. Nick is based in London.
