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Archives: News

June 14, 2023

Parsec Highlights Customer-Focused Interface Enhancements to Its MES Platform

June 8, 2023

Twilio’s CustomerAI Technology Enables One-to-One Customer Engagement

June 7, 2023

Salesforce Unveils Marketing GPT & Commerce GPT for End-to-End Personalization

June 7, 2023

CX Customer Wins for Vonage, SAP Emarsys, Twilio, Concentrix Brazil, and Genesys

June 6, 2023

FCA’s Consumer Duty Framework: Rules and Standards to Drive Better Customer Experiences

June 6, 2023

Sprinklr AI+ Unifies Its Proprietary AI with Generative AI from OpenAI

June 5, 2023

CX Customer Wins for Oracle, ASAPP Financial, IrisCX, WorkJam, and FullStory

June 5, 2023

Automation Anywhere Launches Generative AI Tools

June 5, 2023

Customer Care Questions Drive Significant Engagement with Social Media Platforms

June 2, 2023

CX M&A and Funding News on Edenred, Enghouse, Axim, HelloTeam, and Kustomer

June 1, 2023

Delta Launches, Then Pauses, Employee Recognition Program After Backlash

May 31, 2023

Frontier Places Last in J.D. Power 2023 North America Airline Satisfaction Survey

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