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Archives: News

Keith Kirkpatrick

Using Social Media to Improve CX

Alex Gaw

Mastercard to Acquire CX Personalization Firm Dynamic Yield

Acquisition Will Help Brands Deliver Trusted and More Effective CX, Mastercard Says
Keith Kirkpatrick

The Pitfalls of Over-Personalization with CX

Alex Gaw

NICE Features New AI-Powered Robotic Process Automation

New Capabilities Boost ROI by Reducing Time to Production and Maximizing Value of Automation Across the Business
Sherril Hanson

Concentrix Closes Acquisition of PK

Keith Kirkpatrick

The Power of Zero-Party Data

Alex Gaw

Capital One Is Nation’s No. 1 Bank in Customer Satisfaction, Says JD Power

Bank Claims Top Spot for Second Consecutive Year, Beating Eight Other National Banks
Alex Gaw

ChurnZero to Set Up a New Office in Amsterdam

The Customer Success Platform Provider Seeks to Help Fight Churn in Real Time
Sherril Hanson

Krungsri Credit Card leveled up marketing campaign performance with Appier

Further leveled up campaign performance by defining ‘top interest’ and ‘send-time optimization’
Sherril Hanson

Freshworks and Zoho Reach Settlement to End Litigation

Sherril Hanson

Clarivate Acquires Patient Connect, Furthering Position as a Leading Provider of Patient-Centric Solutions

Expanded global offerings allow life science companies to make confident, data-driven decisions tailored to their patient populations
Sherril Hanson

Stella Connect by Medallia’s Integration with Snappy Gifts Makes Rewarding Agents a Snap

New partnership makes it easy to recognize, motivate, and engage customer service agents — expanding the functionality of Medallia Contact Center Suite
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