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Archives: News

AI customer service
March 17, 2022

Ayla Networks Uses AI to Predict and Prevent Customer Problems

customer wins and case studies
March 17, 2022

Customer Wins for Sprinklr, goHappy, Algolia, Veeva, and ActiveCampaign

social media for customer insights and feedback
March 16, 2022

Social Media as a Channel for Customer Insights and Feedback

irs taxpayer experience
March 16, 2022

IRS Creates Taxpayer Experience Office to Improve Taxpayer CX

e-commerce optimization
March 15, 2022

Technology Providers Launch CommX, the Commerce Experience Collective

blockchain for customer data
March 15, 2022

Leveraging Blockchain to Improve Customer Confidence in Sharing Personal Data

CX mergers and funding
March 14, 2022

M&A and Funding: Havas, System1, Sendinblue, Omnicom, Upflowy, and Tattle

corporate fake news
March 14, 2022

Managing Corporate and CX Disinformation

healthcare brand loyalty
March 14, 2022

Establishing Brand Loyalty in Healthcare as a Futureproofing Strategy

cross channel cx funding
March 11, 2022

Insider, Cross-Channel CX Platform Provider, Earns Unicorn Status

Organizational success research
March 10, 2022

New Research Studies: Avaya, Hiya, Gartner, Salesforce, and PwC-FICCI

healthcare strategy
March 10, 2022

Unblinding Healthcare Strategy to Transform Patient Experience

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